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Advisory: HPE Network Adapters - Unsupported VMware Mellanox Firmware Smart Components Get Selected For Deployment On ProLiant Gen10 Servers With VMware ESXi 6.0/6.5 and Configured With Certain Network Adapters During Remote Online Deployment Using SUM

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00059710en_us

Version: 1

Advisory: HPE Network Adapters - Unsupported VMware Mellanox Firmware Smart Components Get Selected For Deployment On ProLiant Gen10 Servers With VMware ESXi 6.0/6.5 and Configured With Certain Network Adapters During Remote Online Deployment Using SUM
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-11-02

Last Updated: 2018-11-02


DESCRIPTION

On HPE ProLiant Gen10 servers running VMware ESXi 6.0 or VMware ESXi 6.5, and configured with any of the network adapters listed in the Scope section below, the VMware Mellanox Firmware components included in the Service Pack for ProLiant (SPP) Versions 2018.09.0 and 2018.11.0 get selected for deployment during a remote online deployment using Smart Update Manager (SUM).

Note: VMware Mellanox Firmware components included in the Service Pack for ProLiant (SPP) Versions 2018.09.0 and 2018.11.0 are not officially supported on HPE ProLiant Gen10 servers.

SCOPE

The following firmware smart components are included in the Service Pack for ProLiant (SPP) Versions 2018.09.0 and 2018.11.0:

Component Description
Version
Filename
Online Firmware Upgrade Utility (ESXi 6.0) for HPE Mellanox VPI (Ethernet and Infiniband mode) devices on VMware ESXi 6.0
1.0.6
CP033386.zip
Online Firmware Upgrade Utility (ESXi 6.0) for HPE Mellanox Ethernet only adapters
1.0.8
CP034531.zip
Online Firmware Upgrade Utility (ESXi 6.0) for HPE Mellanox VPI (Ethernet and Infiniband mode) ConnectX4 and ConnectX5 devices on VMware ESXi 6.0
1.0.4
CP034538.zip
Online Firmware Upgrade Utility (ESXi 6.5) for HPE Mellanox VPI (Ethernet and Infiniband mode) devices on VMware ESXi 6.5
1.0.1
CP033387.zip
Online Firmware Upgrade Utility (ESXi 6.5) for HPE Mellanox VPI (Ethernet and Infiniband mode) ConnectX4 and ConnectX5 devices on VMware ESXi 6.5
1.0.3
CP034539.zip
Online Firmware Upgrade Utility (ESXi 6.5) for HPE Mellanox Ethernet only adapters
1.0.3
CP034530.zip

Are not officially supported on HPE ProLiant Gen10 servers running VMware ESXi 6.0 or VMware ESXi 6.5, and configured with any of the following network adapters:

  • HPE Ethernet 10/25Gb 2-port 640FLR-SFP28 Adapter
  • HPE Ethernet 10/25Gb 2-port 640SFP28 Adapter
  • HPE Ethernet 100Gb 1-port 842QSFP28 Adapter
  • HPE InfiniBand EDR/Ethernet 100Gb 1-port 840QSFP28 Adapter
  • HPE InfiniBand EDR/Ethernet 100Gb 2-port 840QSFP28 Adapter
  • HPE InfiniBand EDR/Ethernet 100Gb 2-port 841QSFP28 Adapter
  • HPE InfiniBand FDR/Ethernet 10Gb/40Gb 2-port 544+FLR-QSFP Adapter
  • HPE InfiniBand FDR/Ethernet 10Gb/40Gb 2-port 544+M Adapter
  • HPE InfiniBand FDR/Ethernet 10Gb/40Gb 2-port 544+QSFP Adapter
  • HPE InfiniBand FDR/Ethernet 40/50Gb 2-port 547FLR-QSFP Adapter
  • HPE Synergy 6410C 25/50Gb Ethernet Adapter

RESOLUTION

This is a known issue.

As a workaround, manually deselect the affected components to prevent them from getting deployed on any HPE ProLiant Gen10 server.

Note: If the firmware components are already updated using the remote online method, the system can work normally and there is no need to downgrade to a previous firmware version.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE InfiniBand EDR/Ethernet 100Gb 1-port 840QSFP28 Adapter, HPE InfiniBand EDR/Ethernet 100Gb 2-port 840QSFP28 Adapter, HPE Ethernet 10/25Gb 2-port 640FLR-SFP28 Adapter, HPE Ethernet 10/25Gb 2-port 640SFP28 Adapter, HPE Synergy 6410C 25/50Gb Ethernet Adapter, HPE InfiniBand EDR/Ethernet 100Gb 2-port 841QSFP28 Adapter, HPE InfiniBand FDR/Ethernet 40/50Gb 2-port 547FLR-QSFP Adapter, HPE Ethernet 100Gb 1-port 842QSFP28 Adapter, HPE InfiniBand FDR/Ethernet 10Gb/40Gb 2-port 544+QSFP Adapter, HPE InfiniBand FDR/Ethernet 10Gb/40Gb 2-port 544+FLR-QSFP Adapter, HPE InfiniBand FDR/Ethernet 10Gb/40Gb 2-port 544+M Adapter
Operating Systems Affected: VMware ESXi 6.0
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3888
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: HPE Network Adapters - Unsupported VMware Mellanox Firmware Smart Components Get Selected For Deployment On ProLiant Gen10 Servers With VMware ESXi 6.0/6.5 and Configured With Certain Network Adapters During Remote Online Deployment Using SUM
Document ID: emr_na-a00059710en_us-2
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