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Advisory: Smart Update Manager (SUM) - VMware Drivers And Software Components Are Always Shown As Selected in Smart Update Manager Inventory After Deployment on ProLiant Gen10 Servers

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00059315en_us

Version: 1

Advisory: Smart Update Manager (SUM) - VMware Drivers And Software Components Are Always Shown As Selected in Smart Update Manager Inventory After Deployment on ProLiant Gen10 Servers
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-10-30

Last Updated: 2018-10-30


DESCRIPTION

When attempting to use Smart Update Manager for Inventory and update on HPE ProLiant Gen10 servers, certain VMware drivers and Software components that are listed below may display the Active Version as blank and the ones with Active Versions may display a different format than the Available version:

These drivers will always show as selected for update in SUM even after the driver has been updated.

These Active versions will continue to be displayed as blank and the updated versions will be displayed in a different format after the update, causing SUM to select them again for an update:

This could cause confusion since the driver version displayed is not updated to reflect that the driver was updated.

SCOPE

Any HPE ProLiant Gen10 server running VMware ESXi 6.0, 6.5 or 6.7 OS with Agentless Management Service (AMS) version 11.3.5, 11.3.0 (or earlier).

Servers:

  • HPE ProLiant BL460c Gen10 (I41) Servers
  • HPE ProLiant DL380 Gen10 (U30) Servers
  • HPE ProLiant DL325 Gen10 (A41) Servers
  • HPE ProLiant ML110 Gen10 (U33) Servers
  • HPE ProLiant ML350 Gen10 (U41) Servers
  • HPE Synergy 480 Gen10 (I42) Compute Module
  • HPE Apollo 2000 Gen10/HPE ProLiant XL170r/XL190r Gen10 (U38) Servers
  • HPE ProLiant DL385 Gen10 (A40) Servers
  • HPE ProLiant XL270d Gen10 (U45) Servers
  • HPE Synergy 660 Gen10 (I43) Compute Module
  • HPE ProLiant DL360 Gen10 (U32) Servers
  • HPE ProLiant XL230k Gen10 (U37) Server
  • HPE Apollo 4510 Gen10/HPE ProLiant XL450 Gen10 (U40) Servers
  • HPE ProLiant DL560 Gen10/DL580 Gen10 (U34) Servers

NIC drivers:

  • HPE StoreFabric CN1200E 10GBASE-T Dual Port Converged Network Adapter (NIC)
  • HP StoreFabric CN1200E 10Gb Converged Network Adapter (NIC)
  • HP FlexFabric 20Gb 2-port 650FLB Adapter (NIC)
  • HP FlexFabric 20Gb 2-port 650M Adapter (NIC)
  • HPE Synergy 6410C 25/50Gb Ethernet Adapter
  • HPE InfiniBand EDR/Ethernet 100Gb 2-port 841QSFP28 Adapter
  • HPE InfiniBand EDR/Ethernet 100Gb 2-port 840QSFP28 Adapter
  • HPE InfiniBand EDR/Ethernet 100Gb 1-port 840QSFP28 Adapter
  • HPE InfiniBand FDR/Ethernet 40/50Gb 2-port 547FLR-QSFP Adapter
  • HPE Ethernet 100Gb 1-port 842QSFP28 Adapter
  • HPE Ethernet 25Gb 2-port 640SFP28 Adapter
  • HPE Ethernet 25Gb 2-port 640 FLR-SFP28 Adapter
  • HP Ethernet 10Gb 2-port 530SFP+ Adapter
  • HP Ethernet 10Gb 2-port 530T Adapter
  • HP Ethernet 10Gb 2-port 533FLR-T Adapter
  • HP FlexFabric 10Gb 2-port 534FLR-SFP+ Adapter
  • HP FlexFabric 10Gb 2-port 534M Adapter
  • HP FlexFabric 10Gb 2-port 536FLB Adapter
  • HP FlexFabric 20Gb 2-port 630FLB Adapter
  • HP FlexFabric 20Gb 2-port 630M Adapter
  • HP StoreFabric CN1100R Dual Port Converged Network Adapter
  • HPE StoreFabric CN1100R-T Dual Port Converged Network Adapter
  • HPE Synergy 2820C 10Gb Ethernet Adapter
  • HPE Synergy 3820C 10/20Gb Converged Network Adapter
  • HP Ethernet 1Gb 2-port 332i Adapter (2133)
  • HP Ethernet 1Gb 2-port 332i Adapter (22E8)
  • HP Ethernet 1Gb 2-port 332T Adapter
  • HP Ethernet 1Gb 4-port 331FLR Adapter
  • HP Ethernet 1Gb 4-port 331i Adapter (22BE)
  • HP Ethernet 1Gb 4-port 331T Adapter
  • HP FlexFabric 20Gb 2-port 650FLB Adapter
  • HP FlexFabric 20Gb 2-port 650M Adapter
  • HP StoreFabric CN1200E Dual Port Converged Network Adapter
  • HPE StoreFabric CN1200E-T Adapter
  • HPE Ethernet 10Gb 2-port 568i Adapter
  • HPE Ethernet 1Gb 4-port 369i Adapter
  • HPE Ethernet 1Gb 2-port 368i Adapter
  • HPE Ethernet 10Gb 2-port 568FLR-MMT Adapter
  • HPE Ethernet 10Gb 2-port 568FLR-MMSFP+ Adapter
  • HPE Ethernet 1Gb 2-port 368FLR-MMT Adapter
  • HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 562SFP+ Adapter
  • HP Ethernet 1Gb 2-port 361i Adapter
  • HP Ethernet 1Gb 4-port 366i Adapter
  • HPE Ethernet 1Gb 4-port 366i Communication Board
  • HP Ethernet 1Gb 2-port 361T Adapter
  • HP Ethernet 1Gb 4-port 366T Adapter
  • HP Ethernet 1Gb 4-port 366M Adapter
  • HP Ethernet 1Gb 4-port 366FLR Adapter
  • HP Ethernet 10Gb 2-port 560FLB Adapter
  • HP Ethernet 10Gb 2-port 560M Adapter
  • HPE Ethernet 10Gb 2-port 562FLR-T Adapter
  • HPE Ethernet 10Gb 2-port 562T Adapter

Software component impacted:

  • HPE MegaRAID Storage Administrator StorCLI for VMware
  • HPE Intel esx-provider for VMware

RESOLUTION

A future version of HPE Agentless Management Service is targeted to provide a complete and accurate driver inventory to fix the SUM display issue.

This is a display issue only. The driver was successfully updated.

As a workaround, to view and verify the installed software and driver versions, access the individual ESXi host’s Client UI via web browser and navigate to Host/Manage/Packages as shown below. This can also be done from vSphere vCenter.

The advisory will be updated when additional information is available.

NOTE:Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE ProLiant DL360 Gen10 Server, HPE Synergy 660 Gen10 Compute Module, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL560 Gen10 Server, HPE ProLiant XL230k Gen10 Server, HPE ProLiant XL170r Gen10 Server, HPE ProLiant XL190r Gen10 Server, HPE ProLiant DL120 Gen10 Server, HPE ProLiant DL160 Gen10 Server, HPE ProLiant DL180 Gen10 Server, HPE ProLiant ML350 Gen10 Server, HPE ProLiant DL385 Gen10 Server, Smart Update Manager (SUM)
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3719
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: Advisory: Smart Update Manager (SUM) - VMware Drivers And Software Components Are Always Shown As Selected in Smart Update Manager Inventory After Deployment on ProLiant Gen10 Servers
Document ID: emr_na-a00059315en_us-1
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