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Advisory: HPE Network Adapters - On Servers Running VMware ESXi 6.5/6.7, and Configured With Certain HPE Intel Based Network Adapters, The Vmkernel.log File May Report Multiple Instances of "(Unsupported) Device 10fb Does Not Support Flow Control"

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00057927en_us

Version: 1

Advisory: HPE Network Adapters - On Servers Running VMware ESXi 6.5/6.7, and Configured With Certain HPE Intel Based Network Adapters, The Vmkernel.log File May Report Multiple Instances of "(Unsupported) Device 10fb Does Not Support Flow Control"
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-10-04

Last Updated: 2018-10-04


DESCRIPTION

On any HPE ProLiant server running VMware ESXi 6.5 or VMware ESXi 6.7, and configured with any HPE Intel based network adapters listed in the Scope section below, the vmkernel.log file may report multiple instances of "(unsupported) Device 10fb does not support flow control." These messages are displayed with the ixgben VMware ESXi 6.5 driver version 1.6.5 or with the ixgben VMware ESXi 6.7 driver version 1.7.1.

Messages similar to the following will be displayed in the vmkernel.log file:

SCOPE

Any HPE ProLiant server running VMware ESXi 6.5 or VMware ESXi 6.7, and configured with any of the following HPE Intel-based network adapters:

  • HPE Ethernet 10Gb 2-port 560FLB Adapter
  • HPE Ethernet 10Gb 2-port 560FLR-SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 560M Adapter
  • HPE Ethernet 10Gb 2-port 560SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 561FLR-T Adapter
  • HPE Ethernet 10Gb 2-port 561T Adapter
  • HPE Ethernet 10Gb 2-port 562FLR-T Adapter
  • HPE Ethernet 10Gb 2-port 562T Adapter

RESOLUTION

To resolve this issue, update the HPE Intel ixgben driver version to 1.7.10, available at the following URLs:

VMware ESXi 6.5 ixgben 1.7.10 NIC Driver for Intel Ethernet Controllers 82599, x520, x540, x550 and x552 family Version 1.7.10

Note: The ESXi 6.0 driver package is also compatible with ESXi 6.5

https://my.vmware.com/web/vmware/details?downloadGroup=DT-ESXI60-INTEL-IXGBEN-1710&productId=491 Non-HPE site

VMware ESXi 6.7 ixgben 1.7.10 NIC Driver for Intel Ethernet Controllers 82599, x520, x540, x550, x552 and x553 family Version 1.7.10

https://my.vmware.com/web/vmware/details?downloadGroup=DT-ESXI67-INTEL-IXGBEN-1710&productId=742 Non-HPE site  Non-HPE site

Note: One or more of the links above will take you outside the Hewlett Packard Enterprise web site. HPE does not control and is not responsible for information outside of the HPE web site.




NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE Ethernet 10Gb 2-port 562FLR-T Adapter, HPE Ethernet 10Gb 2-port 562T Adapter, HPE Ethernet 10Gb 2-port 560FLB Adapter, HPE Ethernet 10Gb 2-port 560SFP+ Adapter, HPE Ethernet 10Gb 2-port 560FLR-SFP+ Adapter, HPE Ethernet 10Gb 2-port 560M Adapter, HPE Ethernet 10Gb 2-port 561FLR-T Adapter, HPE Ethernet 10Gb 2-port 561T Adapter
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3795
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: Advisory: HPE Network Adapters - On Servers Running VMware ESXi 6.5/6.7, and Configured With Certain HPE Intel Based Network Adapters, The Vmkernel.log File May Report Multiple Instances of "(Unsupported) Device 10fb Does Not Support Flow Control"
Document ID: emr_na-a00057927en_us-1
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