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Advisory: HPE Network Adapters - On HPE ProLiant Servers Configured With Certain HPE Broadcom NX1 Network Adapters With The Combo Image v20.6.61 Installed, Attempting To Update The Network Adapter Firmware Will Fail

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00056840en_us

Version: 1

Advisory: HPE Network Adapters - On HPE ProLiant Servers Configured With Certain HPE Broadcom NX1 Network Adapters With The Combo Image v20.6.61 Installed, Attempting To Update The Network Adapter Firmware Will Fail
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-09-25

Last Updated: 2018-09-25


DESCRIPTION

Any HPE ProLiant server configured with any of the HPE Broadcom NX1 network adapters with the combo image v20.6.61 (included in the HPE Broadcom NX1 Online Firmware Upgrade Utility) listed in the Scope section below, will fail to flash and will not update the network adapter firmware via any of the following methods:

  1. The Firmware Update option in the System Utilities.
  2. Installing a component from the HPE Integrated Lights Out (iLO) Repository and Installing Sets.
  3. Update the firmware via HPE OneView and "Firmware only" option selected.

Note: This issue occurs only if the firmware update is performed by any of the 3 mentioned methods above.

SCOPE

Any HPE ProLiant server configured with any of the following network adapters:

  • HP Ethernet 1Gb 2-port 330i Adapter
  • HPE Ethernet 1Gb 4-port 331FLR Adapter
  • HPE Ethernet 1Gb 4-port 331T Adapter
  • HP Ethernet 1Gb 4-port 331i Adapter
  • HPE Ethernet 1Gb 2-port 332T Adapter
  • HPE Ethernet 1Gb 2-port 332i Adapter

RESOLUTION

To fix this issue, update to combo image v20.8.41, available at any of the following URLs:

HPE Broadcom NX1 Online Firmware Upgrade Utility for Windows Server x64 Editions version 5.1.2.2

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_dc5c85c2c48f4d71b9fcb1d2e2#tab3

HPE Broadcom NX1 Online Firmware Upgrade Utility for Linux x86_64 version 2.20.7

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_8374b9a1baec419e9579989cb9#tab3

HPE Broadcom NX1 Online Firmware Upgrade Utility for VMware version 1.20.7

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_e82bf3973a4042d081889ef103#tab3

OR

Update the network adapter firmware using the Service Pack for ProLiant (SPP) version 2018.03.0 (or later) via Online/Offline Mode, available at the following URL:

www.hpe.com/info/spp




NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE ProLiant MicroServer Gen10, HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE Synergy 660 Gen10 Compute Module, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL560 Gen10 Server, HPE ProLiant XL230k Gen10 Server, HPE Integrated Lights-Out 5 (iLO 5) for HPE Gen10 Servers, HPE ProLiant XL170r Gen10 Server, HPE ProLiant XL190r Gen10 Server, HPE Apollo 2000 System, HPE ProLiant DL120 Gen10 Server, HPE ProLiant DL160 Gen10 Server, HPE ProLiant DL180 Gen10 Server, HPE ProLiant DL580 Gen10 Server, HPE ProLiant ML110 Gen10 Server, HPE ProLiant ML350 Gen10 Server, HPE Apollo 4510 System, HPE ProLiant XL450 Gen10 Server, HPE ProLiant DL385 Gen10 Server, HPE Apollo 6000 DLC System, HPE StoreEasy 1660 Storage, HPE StoreEasy 1860 Storage, HPE ProLiant XL270d Gen10 Server, HPE Ethernet 1Gb 2-port 332i Adapter, HPE StoreEasy 1460 8TB SATA Storage, HPE StoreEasy 1460 16TB SATA Storage, HPE StoreEasy 1460 32TB SATA Storage, HPE StoreEasy 1560 8TB SATA Storage, HPE StoreEasy 1560 16TB SATA Storage, HPE Storage File Controllers, HPE ProLiant DL20 Gen10 Server, HPE ProLiant ML30 Gen10 Server, HPE Ethernet 1Gb 4-port 331FLR Adapter, HPE Ethernet 1Gb 4-port 331T Adapter, HPE Ethernet 1Gb 2-port 332T Adapter, HP Ethernet 1Gb 4-port 331i Adapter, HP Ethernet 1Gb 2-port 330i Adapter
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3771
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: Advisory: HPE Network Adapters - On HPE ProLiant Servers Configured With Certain HPE Broadcom NX1 Network Adapters With The Combo Image v20.6.61 Installed, Attempting To Update The Network Adapter Firmware Will Fail
Document ID: emr_na-a00056840en_us-2
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