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Advisory: HPE ProLiant DL385 Gen10 Server - When Using SATA Hard Disk Drives, the System May Fail to Boot After Upgrading the HPE 12Gb SAS Expander to Firmware Version 4.02

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00056442en_us

Version: 1

Advisory: HPE ProLiant DL385 Gen10 Server - When Using SATA Hard Disk Drives, the System May Fail to Boot After Upgrading the HPE 12Gb SAS Expander to Firmware Version 4.02
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-09-21

Last Updated: 2018-09-21


DESCRIPTION

On an HPE ProLiant DL385 Gen10 server with SATA Hard Disk Drives (HDDs) connected to an HPE 12Gb SAS Expander and configured as a Raid0 boot drive, the server may fail to boot after updating the expander to firmware version 4.02.

The Smart Array controller will disappear from the boot order and the server will only PXE boot unless the boot order is reconfigured via F10.

This issue only appears with certain SATA Hard Drives due to their long power-on initialization.

SCOPE

Any HPE ProLiant DL385 Gen10 server when using SATA Hard Disk Drives and the HPE 12Gb SAS Expander is updated to firmware version 4.02.

RESOLUTION

Firmware version 4.21 for the HPE 12Gb SAS Expander has been released to help prevent the issue described above. Obtain the latest HPE 12Gb SAS Expander firmware by following the steps below:

1. Click the following link: https://support.hpe.com/hpesc/public/home
2. Enter a product name (e.g., "HPE 12Gb/s SAS Expander") in the text search field and wait for a list of products to populate. From the products displayed, identify the desired product and click on the Drivers & software icon to the right of the product.
3. From the Drivers & software dropdown menus on the left side of the page:

a. Select the Software Type - (Firmware)
b. Select the Software Sub Type - (Storage Controller)

4. Select the latest release of Online ROM Flash Component for HPE 12Gb/s SAS Expander Firmware Version 4.21 (or later). Note: To ensure the latest version will be downloaded, click on the Revision History tab to check if a new version of the firmware is available.
5. Click Download.




NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE ProLiant DL385 Gen10 Server, HPE ProLiant DL385 Gen10 8SFF Configure-to-order Server, HPE ProLiant DL385 Gen10 24SFF Configure-to-order Server, HPE ProLiant DL385 Gen10 12LFF Configure-to-order Server, HPE ProLiant DL385 Gen10 8LFF Configure-to-order Server, HPE ProLiant DL385 Gen10 8SFF TAA-compliant Configure-to-order Server, HPE ProLiant DL385 Gen10 24SFF TAA-compliant Configure-to-order Server, HPE ProLiant DL385 Gen10 12LFF TAA-compliant Configure-to-order Server, HPE ProLiant DL385 Gen10 8LFF TAA-compliant Configure-to-order Server, HPE ProLiant DL385 Gen10 7251 1P 16GB-R E208i-a 8LFF SATA 500W PS Entry Server, HPE ProLiant DL385 Gen10 7251 1P 16GB-R E208i-a 8SFF SATA 500W PS Entry Server, HPE ProLiant DL385 Gen10 7251 1P 32GB-R P816i-a 12LFF SATA 800W PS Base Server, HPE ProLiant DL385 Gen10 7301 1P 32GB-R P408i-a 8SFF SAS 500W PS Base Server, HPE ProLiant DL385 Gen10 7401 1P 32GB-R P408i-a 24SFF SAS 800W PS Base Server, HPE ProLiant DL385 Gen10 7451 2P 64GB-R P408i-a 8SFF SAS 2x800W PS Perf Server, HPE ProLiant DL385 Gen10 7451 2P 64GB-R P408i-a 24SFF SAS 2x800W PS Perf Server, HPE ProLiant DL385 Gen10 7251 1P 16GB-R E208i-a 8SFF SATA 500W PS Server/S-Buy, HPE ProLiant DL385 Gen10 7301 1P 32GB-R P408i-a 8SFF SAS 500W PS Server/S-Buy, HPE ProLiant DL385 Gen10 7301 1P 32GB-R P408i-a 24SFF SAS 500W PS Server/S-Buy, HPE ProLiant DL385 Gen10 7451 1P 64GB-R P408i-a 8SFF SAS 2x800W PS Server/S-Buy, HPE ProLiant DL385 Gen10 7251 1P 16GB-R P408i-a 8SFF SATA 500W PS Server, HPE ProLiant DL385 Gen10 7251 1P 16GB-R E208i-a 8SFF SATA 500W PS Server/GO, HPE ProLiant DL385 Gen10 7251 1P 16GB-R P408i-a 8SFF 500W RPS Solution Server, HPE ProLiant DL385 Gen10 Special Server, HPE ProLiant DL385 Gen10 7351 1P 32GB-R P408i-a 8SFF 800W PS Solution Server, HPE ProLiant DL385 Gen10 7551 1P 32GB-R P408i-a 8SFF 800W PS Base Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3763
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: HPE ProLiant DL385 Gen10 Server - When Using SATA Hard Disk Drives, the System May Fail to Boot After Upgrading the HPE 12Gb SAS Expander to Firmware Version 4.02
Document ID: emr_na-a00056442en_us-1
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