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Advisory: HPE Solid State Drives and M.2 Drives - FIRMWARE UPGRADE REQUIRED - Potential False Failure Within the NAND on Certain SATA Solid State Drives or M.2 Drives

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00053954en_us

Version: 1

Advisory: HPE Solid State Drives and M.2 Drives - FIRMWARE UPGRADE REQUIRED - Potential False Failure Within the NAND on Certain SATA Solid State Drives or M.2 Drives
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-08-29

Last Updated: 2018-08-29


DESCRIPTION

IMPORTANT: This HPGB firmware is considered a critical fix and is required to address the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in sub-optimal server performance or a false failure of the drive. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

Certain HPE SATA-based Solid State Drives (SSD) or M.2 Series Drives running with drive firmware HPG8 (or earlier), may be affected by a potential false failure issue within the NAND induced only during 4K reads with partially programed blocks. A large accumulation of these NAND level failures and may lead to a false failure of the drive.

For more details, please refer to the drive firmware Release Notes for the version with this fix listed in the Resolution section.

SCOPE

Any bolded SATA-series Solid State Drives or M.2 Drives from the table below running drive firmware HPG8 (or earlier):

Spares
Raw Drive
HPE Model Number
Option Kit
Model Description
875703-001
870668-001
MK000240GWEZF
875483-B21
HPE 240GB SATA MU SFF SC DS SSD
875652-001
870667-001
VK000240GWEZB
875503-B21
HPE 240GB SATA RI SFF SC DS SSD
875654-001
870667-001
VK000240GWEZB
875507-B21
HPE 240GB SATA RI SFF RW DS SSD
875850-001
871627-001
MR000240GWFLU
875488-B21
HPE 240GB SATA MU M.2 2280 DS SSD
875864-001
870668-002
MK000480GWEZH
875472-B21
HPE 480GB SATA MU LFF SCC DS SSD
875655-001
870667-002
VK000480GWEZC
875509-B21
HPE 480GB SATA RI SFF SC DS SSD
875851-001
871627-002
MR000480GWFLV
875490-B21
HPE 480GB SATA MU M.2 2280 DS SSD
875855-001
871628-002
VR000480GWFMD
875498-B21
HPE 480GB SATA RI M.2 2280 DS SSD
875865-001
870668-003
MK000960GWEZK
875474-B21
HPE 960GB SATA MU SFF SC DS SSD
875866-001
870668-003
MK000960GWEZK
875476-B21
HPE 960GB SATA MU LFF SCC DS SSD
882113-001
870668-003
MK000960GWEZK
881975-B21
HPE 960GB SATA MU SFF RW DS SSD SPL
875656-001
870667-003
VK000960GWEZD
875511-B21
HPE 960GB SATA RI SFF SC DS SSD
882114-001
870667-003
VK000960GWEZD
881980-B21
HPE 960GB SATA RI LFF LPC SC DS SSD SPL
875852-001
871627-003
MR000960GWFMA
875492-B21
HPE 960GB SATA MU M.2 2280 DS SSD
875856-001
871628-003
VR000960GWFME
875500-B21
HPE 960GB SATA RI M.2 2280 DS SSD
875867-001
870668-004
MK001920GWHRU
875478-B21
HPE 1.92TB SATA MU SFF SC DS SSD
875868-001
870668-004
MK001920GWHRU
875480-B21
HPE1.92TB SATA MU LFF SCC DS SSD
875657-001
870667-004
VK001920GWEZE
875513-B21
HPE 1.92TB SATA RI SFF SC DS SSD
882115-001
870667-004
VK001920GWEZE
881982-B21
HPE 1.92TB SATA RI LFF LPC DS SSD SPL

The HPE model description, RAW drive number and model number can be found on the drive label or in Storage Information tab (under System Information) on HPE iLO as seen in the examples below:

RESOLUTION

HPE has released firmware version HPGB, which helps prevent the anomaly described above and accurately reflects the number of NAND block failures.

Use the criteria available in table above (special attention to the bolded columns) to confirm if the SATA SSD or M.2 drive being used is potentially exposed to this issue.

If the SATA SSD or M.2 drive matches the criteria provided, immediately upgrade the drive firmware to HPGB using the download link below depending on the drive model and operating system installed:

HPGB Firmware for VK000240GWEZB, VK000480GWEZC, VK000960GWEZD, VK001920GWEZE, MK000240GWEZF, MK000480GWEZH, MK000960GWEZK, and MK001920GWHRU Drives:

HPGB Firmware for MR000240GWFLU, MR000480GWFLV, VR000480GWFMD, MR000960GWFMA, VR000960GWFME, MR001920GWFMB, and VR001920GWFMC Drives:

Release Notes

  • Fixed issue to a read-disturb mechanism within the NAND induced only during 4K reads with partially programed blocks. The NAND read time is modified to prevent the impact of the reads. This change prevents premature or false failure of the drive.
  • Fix to a non-exploitable vulnerability in the firmware download process. Corrected FW will increment the security version to ensure that all SSDs receiving the update will not be capable of downloading previous FW with the issue. Regression back to an earlier version of firmware will not be possible.




NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE Hyper Converged 380, HPE Synergy 480 Gen9 Compute Module, HPE Synergy 660 Gen9 Compute Module, HPE Hyper Converged 250 System, HPE Synergy 620 Gen9 Compute Module, HPE Synergy 680 Gen9 Compute Module, HPE ProLiant ML10 Gen9 Server, HPE ProLiant XL270d Gen9 Server, HPE Hyper Converged 380 2.0, HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE Synergy 660 Gen10 Compute Module, HPE Synergy 480 Gen10 Compute Module, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL388 Gen10 Server, HPE ProLiant DL560 Gen10 Server, HPE ProLiant XL230k Gen10 Server, HPE ProLiant XL170r Gen10 Server, HPE ProLiant XL190r Gen10 Server, HPE ProLiant DL120 Gen10 Server, HPE ProLiant ML110 Gen10 Server, HPE ProLiant ML350 Gen10 Server, HPE ProLiant XL450 Gen10 Server, HPE ProLiant DL385 Gen10 Server, HPE D2220sb Storage Blade, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE WS460c Gen9 Graphics Expansion Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server, HPE ProLiant XL450 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3688
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: HPE Solid State Drives and M.2 Drives - FIRMWARE UPGRADE REQUIRED - Potential False Failure Within the NAND on Certain SATA Solid State Drives or M.2 Drives
Document ID: emr_na-a00053954en_us-1
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