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Advisory: HPE Gen10 Smart Array Controllers - In Rare Instances, Controllers May Stop Responding and Display a Lockup Message During POST When Running Smart Array Firmware Prior to Verson 1.60

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00052165en_us

Version: 2

Advisory: HPE Gen10 Smart Array Controllers - In Rare Instances, Controllers May Stop Responding and Display a Lockup Message During POST When Running Smart Array Firmware Prior to Version 1.60
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-07-24

Last Updated: 2018-07-24


DESCRIPTION

In rare instances, HPE Gen10 Smart Array controllers with firmware prior to version 1.60 and installed in HPE Gen10 servers, may stop responding and/or experience a controller lock up during POST in any of the following activities:

  • During power-up device discovery. (POST Lockup 0x1ABD or 0x20227)
  • If multiple completions are received for an IO command. (POST Lockup 0x1BE0)
  • If a drive enclosure is power-cycled while IO is running. (POST Lockup 0x1C50 or0x27006)
  • If a drive enclosure is power-cycled while a drive is sanitizing. (POST Lockup0x1E30)
  • When attempting to modify the controller cache settings while IO is running. (POSTLockup 0x1E30)
  • If a drive failed. (POST Lockup 0x27006)
  • When adding or removing drives from a RAID 5 or RAID 50 volume during a rebuild.(POST Lockup 0xFFFFF001)
  • During POST prior to loading an operating system.
  • When Unrecoverable Read Errors (UREs) are found on drives.
  • When deleting volumes while a rebuild is occurring and UREs are found.
  • Following completion of Rapid Parity Initialization (RPI) of a new RAID volume.
  • During a volume transformation.

Note: The issue can occur if just one of the above is exhibited.

SCOPE

Any HPE Gen10 Smart Array controllers running firmware prior to 1.60.

RESOLUTION

This issue has been fixed in firmware version 1.60 (or later) for the HPE Gen10 Smart Array controllers. Follow the steps below to obtain the latest release of Smart Array firmware:

1. Click the following link: https://support.hpe.com/hpesc/public/home
2. Enter a product name (e.g., "Smart Array P408i-p") in the text search field and wait for a list of products to populate. From the products displayed, identify the desired product and click on the Drivers and Software icon to the right of the product.
3. From the Documents dropdown menus on the left side of the page:

- Select the Document Type - (Firmware)
- Select the Document Details - (Storage Controller)

4. Select the latest release of * RECOMMENDED * Supplemental Update / Online ROM Flash Component for HPE Smart Array Gen10 Controllers Version 1.60 (or later). Note: To ensure the latest version will be downloaded, click on the Revision History tab to check if a new version of the firmware/driver is available.
5. Click Download




NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE Smart Array E208i-a Controller, HPE Smart Array P408i-a Controller, HPE Smart Array P816i-a Controller, HPE Smart Array E208i-p Controller, HPE Smart Array E208e-p Controller, HPE Smart Array P408e-p Controller, HPE Smart Array P204i-c Controller, HPE Smart Array P416ie-m Controller, HPE Smart Array E208i-c Controller, HPE Smart Array P408i-c Controller, HPE Smart Array P408i-p Controller, HPE Smart Array P204i-b Controller, HPE Smart Array P408e-m Controller
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3576
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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