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Advisory: ProLiant DL325 Gen10 And ProLiant DL385 Gen10 Servers - System May Become Unresponsive When Flashing The Smart Component For NVMe Backplane Firmware

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00051848en_us

Version: 1

Advisory: ProLiant DL325 Gen10 And ProLiant DL385 Gen10 Servers - System May Become Unresponsive When Flashing The Smart Component For NVMe Backplane Firmware
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-07-17

Last Updated: 2018-07-18


DESCRIPTION

When updating the NVMe backplane firmware while running an operating system, the NVMe drives on the backplane may temporarily disconnect and reconnect. The system may be non-responsive if the operating system attempts to access the NVMe drive while it is inaccessible.

SCOPE

Any HPE ProLiant DL325 or ProLiant DL385 Gen10 server.

RESOLUTION

A future release of the System ROM will correct this issue.

As a workaround, if there is a need to update the firmware to the currently running version, update the NVME backplane via any released version of the Service Pack for ProLiant (SPP) in offline mode:

Initiating offline deployment Procedure:

1. Copy the SPP to a USB thumb drive, hard drive, or file system. When using a USB thumb drive, the ISO must be bootable.
2. Boot the server so it launches the operating system on the SPP ISO.
3. Select either automatic mode or interactive mode:
a. If selecting automatic mode, the firmware will be updated on the server automatically without
further interaction.
b. If selecting interactive mode, follow the instructions on the screen.
4. Use SUM to deploy updates to the server. For more information on using SUM, see the user guide available at http://www.hpe.com/info/sum-docs .

Refer to the Service Pack for ProLiant Quick Start Guide for more information:

https://support.hpe.com/hpsc/doc/public/display?docId=c03190790

Using the USB Key Utility on page 22
Prerequisites on page 22
Creating a bootable USB key on page 22
Adding content to a bootable USB key on page 23

NOTE:Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE ProLiant DL385 Gen10 Server, HPE ProLiant DL325 Gen10 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3538
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: ProLiant DL325 Gen10 And ProLiant DL385 Gen10 Servers - System May Become Unresponsive When Flashing The Smart Component For NVMe Backplane Firmware
Document ID: emr_na-a00051848en_us-1
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