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Advisory: (Revision) HPE Network Adapters - HPE Intel Online Firmware Upgrade for VMware Performed Via Service Pack for ProLiant (SPP) Version 2018.03.0 (Or Later) Will Not Be Successful On Certain Systems Running VMware ESXi 6.0 or VMware ESXi 6.5

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00047964en_us

Version: 4

Advisory: (Revision) HPE Network Adapters - HPE Intel Online Firmware Upgrade for VMware Performed Via Service Pack for ProLiant (SPP) Version 2018.03.0 (Or Later) Will Not Be Successful On Certain Systems Running VMware ESXi 6.0 or VMware ESXi 6.5
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-05-29

Last Updated: 2019-02-27


DESCRIPTION

Document Version
Release Date
Details
4
02/27/2019
Clarification about SPP support on ProLiant Gen9 and Gen10 servers has been made in the Description and Scope section.
3
12/13/2018
Service Pack for ProLiant (SPP) version 2018.11.0 (or later) supports the online firmware update for HPE ProLiant Gen10 servers running VMware ESXi 6.7.
2
09/19/2018
HPE ProLiant Gen10 servers are not affected by this issue.
1
05/29/2017
Original Document Release.

On any HPE ProLiant Gen9 server running VMware ESXi 6.0 or VMware ESXi 6.5, and configured with any of the network adapters listed in the Scope section below, the HPE Intel Online Firmware Upgrade Utility for VMware performed via Service Pack for ProLiant (SPP) version 2018.03.0 (or later) will not be successful. This occurs due to a library limitation and in the interactive mode, the firmware component is not listed and in automatic mode, the firmware component is not updated.

Important information:

  • On HPE ProLiant Gen9 servers running VMware ESXi 6.7, the Service Pack for ProLiant (SPP) versions 2018.11.0, 2018.09.0, 2018.06.0 and 2018.03.0 does not support the online firmware update.
  • Service Pack for ProLiant (SPP) versions 2018.09.0, 2018.06.0 and 2018.03.0 does not support the online firmware update for HPE ProLiant Gen10 servers running VMware ESXi 6.7.
  • Service Pack for ProLiant (SPP) version 2018.11.0 (or later) supports the online firmware update for HPE ProLiant Gen10 servers running VMware ESXi 6.7.

SCOPE

Any HPE ProLiant Gen9 server running VMware ESXi 6.0 or VMware ESXi 6.5, and configured with any of the following network adapters:

  • HP Ethernet 1Gb 2-port 361i Adapter
  • HPE Ethernet 10Gb 2-port 560FLB Adapter
  • HPE Ethernet 10Gb 2-port 560FLR-SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 560M Adapter
  • HPE Ethernet 10Gb 2-port 560SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 561FLR-T Adapter
  • HPE Ethernet 10Gb 2-port 561T Adapter
  • HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 562FLR-T Adapter
  • HPE Ethernet 10Gb 2-port 562SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 562T Adapter
  • HPE Ethernet 10Gb 2-port 563i Adapter
  • HPE Ethernet 10Gb 2-port 568FLR-MMSFP+ Adapter
  • HPE Ethernet 10Gb 2-port 568FLR-MMT Adapter
  • HPE Ethernet 10Gb 2-port 568i Adapter
  • HPE Ethernet 1Gb 1-port 364i Adapter
  • HPE Ethernet 1Gb 2-port 361T Adapter
  • HPE Ethernet 1Gb 2-port 363i Adapter
  • HPE Ethernet 1Gb 2-port 368FLR-MMT Adapter
  • HPE Ethernet 1Gb 2-port 368i Adapter
  • HPE Ethernet 1Gb 4-port 366FLR Adapter
  • HPE Ethernet 1Gb 4-port 366i Adapter
  • HPE Ethernet 1Gb 4-port 366M Adapter
  • HPE Ethernet 1Gb 4-port 366T Adapter
  • HPE Ethernet 1Gb 4-port 369i Adapter


Important notes:

  • For HPE ProLiant Gen9 servers running VMware ESXi 6.7 and Service Pack for ProLiant (SPP) versions 2018.11.0, 2018.09.0, 2018.06.0 and 2018.03.0, the online firmware update is not supported.
  • Service Pack for ProLiant (SPP) versions 2018.09.0, 2018.06.0 and 2018.03.0 does not support the online firmware update for HPE ProLiant Gen10 servers running VMware ESXi 6.7.
  • For HPE ProLiant Gen10 servers running VMware ESXi 6.7 and Service Pack for ProLiant (SPP) version 2018.11.0 (or later), the online firmware update is supported.

RESOLUTION

To fix this issue, perform either of the following workarounds:

OR

  • Update the firmware in SPP Offline Mode by performing the following steps:
    1. Boot the server to the Service Pack for ProLiant (SPP) using one of the supported methods, including the mounting of the ISO or DVD, or using a bootable USB key.
      • Note: If the SPP is booted via USB, an automatic offline update will occur.
    2. Select the Automatic mode or the Interactive mode:
      • If the Automatic mode is selected, the firmware will be automatically updated on the server without any further interaction.
      • If the Interactive mode is selected, follow the instructions on the screen.
    3. Select the "Firmware Update" option on the screen to start the Smart Update Manager (SUM).

Service Pack for ProLiant (SPP) is available at the following URL:

www.hpe.com/info/spp

This advisory will be updated when additional solutions become available.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant XL270d Gen9 Server, HPE ProLiant XL260a Gen9 Server, HPE Apollo 2000 System, HPE Apollo 4510 System, HPE Ethernet 10Gb 2-port 562FLR-T Adapter, HPE Ethernet 10Gb 2-port 562T Adapter, HPE Ethernet 1Gb 2-port 368FLR-MMT Adapter, HPE Ethernet 10Gb 2-port 568FLR-MMSFP+ Adapter, HPE Ethernet 10Gb 2-port 568FLR-MMT Adapter, HPE Apollo 6000 DLC System, HPE Ethernet 1Gb 2-port 363i Adapter, HPE Ethernet 1Gb 1-port 364i Adapter, HPE Ethernet 10Gb 2-port 563i Adapter, HPE Ethernet 1Gb 2-port 368i Adapter, HPE Ethernet 1Gb 4-port 369i Adapter, HPE Ethernet 10Gb 2-port 568i Adapter, HPE Ethernet 1Gb 2-port 361T Adapter, HPE Ethernet 1Gb 4-port 366M Adapter, HPE Ethernet 10Gb 2-port 560FLB Adapter, HPE Ethernet 10Gb 2-port 560SFP+ Adapter, HPE Ethernet 1Gb 4-port 366FLR Adapter, HPE Ethernet 1Gb 4-port 366i Adapter, HPE Ethernet 1Gb 2-port 361i Adapter, HPE Ethernet 10Gb 2-port 560FLR-SFP+ Adapter, HPE Ethernet 10Gb 2-port 560M Adapter, HPE Ethernet 10Gb 2-port 561FLR-T Adapter, HPE Ethernet 10Gb 2-port 561T Adapter, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server, HPE ProLiant XL450 Gen9 Server, HPE Ethernet 1Gb 4-port 366T Adapter, HPE Ethernet 10Gb 2-port 562SFP+ Adapter, HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3373
©Copyright 2019 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: (Revision) HPE Network Adapters - HPE Intel Online Firmware Upgrade for VMware Performed Via Service Pack for ProLiant (SPP) Version 2018.03.0 (Or Later) Will Not Be Successful On Certain Systems Running VMware ESXi 6.0 or VMware ESXi 6.5
Document ID: emr_na-a00047964en_us-4
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