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Advisory: (Revision) HPE Network Adapters - Uncorrectable Machine Check Exception May Be Experienced On The Shutdown/Restart Of Certain HPE ProLiant Servers and Synergy compute modules Running VMware ESXi 6.5 U1/6.7 With The QFLE3 Driver Version 1.0.60.0

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00046938en_us

Version: 5

Advisory: (Revision) HPE Network Adapters - Uncorrectable Machine Check Exception May Be Experienced On The Shutdown/Restart Of Certain HPE ProLiant Servers and Synergy compute modules Running VMware ESXi 6.5 U1/6.7 With The QFLE3 Driver Version 1.0.60.0
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-05-09

Last Updated: 2019-03-04


DESCRIPTION

Document Version
Release Date
Details
5
03/04/2019
A fix for VMware ESXi 6.7 has been added to the advisory.
4
08/13/2018
Fix in the Resolution section is supported with any Synergy configuration running 4.0x or 4.1x Management combinations with Synergy Custom SPP 2018.03.20180508 (or later).
3
07/18/2018
Additional method (SPP) for downloading the fix has been added.
2
06/20/2018
Description section has been updated with new possible examples, and Resolution section has been updated with a solution for VMware ESXi 6.5.
1
05/09/2017
Original Document Release.

On certain HPE ProLiant servers and Synergy compute modules running VMware ESXi 6.5 U1 or VMWare ESXi 6.7 with the QFLE3 driver version 1.0.60.0, and configured with any of the network adapters listed in the Scope section below, the server may experience an Uncorrectable Machine Check Exception (UMCE) logged in the Integrated Management Log (IML) of the server after performing a shutdown or restart.

Note: PCI Bus Errors and/or different Uncorrectable Machine Check Exceptions may be logged in the Integrated Management Log.

"Uncorrectable Machine Check Exception" ; the processor, APIC ID, and Bank fields may differ depending on the configuration of the system being used.

Some possible examples:

HPE ProLiant Gen10 servers HPE Synergy Gen10 Compute Modules

Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000006...

HPE ProLiant Gen9 Servers and HPE Synergy Gen9 Compute Modules

One of the following errors would need to be present

Uncorrectable Machine Check Exception (Board 0, Processor 2, APIC ID 0x00000020, Bank 0x00000011 Status 0x '000C (the four digits after the ' are 000C)

Uncorrectable Machine Check Exception (Board 0, Processor 2, APIC ID 0x00000020, Bank 0x00000012 Status 0x '000C (the four digits after the ' are 000C)

Uncorrectable Machine Check Exception (Board 0, Processor 2, APIC ID 0x00000020, Bank 0x00000013 Status 0x '000C (the four digits after the ' are 000C)

Any of the following errors may also be present

Uncorrectable Machine Check Exception (Board 0, Processor 1, APIC ID 0x00000016, Bank 0x00000000 Status 0x '0000... (the four digits after the ' are 0000)

Uncorrectable Machine Check Exception (Board 0, Processor 1, APIC ID 0x00000000, Bank 0x00000003 Status 0x '0080... (the four digits after the ' are 0080)

Uncorrectable Machine Check Exception (Board 0, Processor 1, APIC ID 0x00000000, Bank 0x00000004 Status 0x '0040... (the four digits after the ' are 0040)

This version of the driver is contained in the HPE Feb 2018 Custom ISO image for ESXi 6.5 U1 available on the HPE website at http://www.hpe.com/info/esxidownload .

The issue with this version of the driver is caused by a timing condition where the statistics for the network adapter are attempting to be collected for the HPE Active Health System (AHS) after the QFLE3 driver has begun the shutdown de-initialization process.

At the time of the error condition, the system is unable to log the UMCE to the IML, but does log it on the subsequent boot. When the UMCE has been logged, the condition has already cleared and will not affect the operation of the system if allowed to boot to the Operating System.

SCOPE

Any of the following HPE ProLiant servers and Synergy compute modules running VMware ESXi 6.5 U1 or VMWare ESXi 6.7 with the QFLE3 driver version 1.0.60.0:

  • HPE Apollo 4200 Gen9 Server
  • HPE ProLiant BL460c Gen10 Server Blade
  • HPE ProLiant BL460c Gen9 Server Blade
  • HPE ProLiant BL660c Gen9 Server Blade
  • HPE ProLiant DL120 Gen9 Server
  • HPE ProLiant DL180 Gen9 Server
  • HPE ProLiant DL360 Gen10 Server
  • HPE ProLiant DL360 Gen9 Server
  • HPE ProLiant DL380 Gen10 Server
  • HPE ProLiant DL380 Gen9 Server
  • HPE ProLiant DL385 Gen10 Server
  • HPE ProLiant DL560 Gen10 Server
  • HPE ProLiant DL560 Gen9 Server
  • HPE ProLiant DL580 Gen10 Server
  • HPE ProLiant DL580 Gen9 Server
  • HPE ProLiant DL60 Gen9 Server
  • HPE ProLiant DL80 Gen9 Server
  • HPE ProLiant ML110 Gen10 Server
  • HPE ProLiant ML350 Gen10 Server
  • HPE ProLiant XL170r Gen10 Server
  • HPE ProLiant XL170r Gen9 Server
  • HPE ProLiant XL190r Gen10 Server
  • HPE ProLiant XL190r Gen9 Server
  • HPE ProLiant XL270d Gen10 Server
  • HPE ProLiant XL450 Gen10 Server
  • HPE ProLiant XL450 Gen9 Server
  • HPE Synergy 480 Gen10 Compute Module
  • HPE Synergy 480 Gen9 Compute Module
  • HPE Synergy 620 Gen9 Compute Module
  • HPE Synergy 660 Gen10 Compute Module
  • HPE Synergy 660 Gen9 Compute Module
  • HPE Synergy 680 Gen9 Compute Module

Configured with any of the following network adapters:

  • HPE Ethernet 10Gb 2-port 530SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 530T Adapter
  • HPE FlexFabric 10Gb 2-port 533FLR-T Adapter
  • HPE FlexFabric 10Gb 2-port 534FLB Adapter
  • HPE FlexFabric 10Gb 2-port 534FLR-SFP+ Adapter
  • HPE FlexFabric 10Gb 2-port 534M Adapter
  • HPE FlexFabric 10Gb 2-port 536FLB Adapter
  • HPE FlexFabric 20Gb 2-port 630FLB Adapter
  • HPE FlexFabric 20Gb 2-port 630M Adapter
  • HPE NC532m Dual Port 10GbE Multifunction BL-c Adapter
  • HPE StoreFabric CN1100R 10GBASE-T Dual Port Converged Network Adapter
  • HPE StoreFabric CN1100R Dual Port Converged Network Adapter
  • HPE Synergy 2820C 10Gb Converged Network Adapter
  • HPE Synergy 3820C 10/20Gb Converged Network Adapter
  • HPE Synergy 3820C 10/20Gb Converged Network Adapter

RESOLUTION

To fix this issue on systems running VMware ESXi 6.5, download and install the HPE QLogic NX2 10/20 GbE Multifunction Driver for VMware vSphere 6.5 version 2018.06.04, available at the following url:

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_1cccf5b86adf45c7a2bef6d6af

This product contains the following drivers:

  • qcnic: version 1.0.10.2
  • qfle3i: version 1.0.13.0
  • qfle3: version 1.0.60.3
  • qfle3f: version 1.0.45.3

Or download and install the Service Pack for ProLiant (SPP) version 2018.06.0, available at the following url:

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_465ae60442734bce83b19a5b5d

This fix is supported with any Synergy configuration running 4.0x or 4.1x Management combinations with Synergy Custom SPP 2018.03.20180508 (or later).

To fix this issue on systems running VMware ESXi 6.7, download and install the HPE QLogic NX2 10/20 GbE Multifunction Driver for VMware vSphere 6.7 version 2018.06.04, available at the following url:

https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=null&swItemId=MTX_60273fa313ea4b7485338d95b7&swEnvOid=4184#tab-history

Important: This Uncorrectable Machine Check Exception (UMCE) issue does not affect the normal operation of the QFLE3 driver, this is only experienced on the shutdown/restart of the server.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE Synergy 480 Gen9 Compute Module, HPE Synergy 660 Gen9 Compute Module, HPE Synergy 2820C 10Gb Converged Network Adapter, HPE Synergy 3820C 10/20Gb Converged Network Adapter, HPE Synergy 3820C 10/20Gb Converged Network Adapter, HPE Synergy 620 Gen9 Compute Module, HPE Synergy 680 Gen9 Compute Module, HPE StoreFabric CN1100R 10GBASE-T Dual Port Converged Network Adapter, HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE Synergy 660 Gen10 Compute Module, HPE Synergy 480 Gen10 Compute Module, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL560 Gen10 Server, HPE ProLiant XL170r Gen10 Server, HPE ProLiant XL190r Gen10 Server, HPE ProLiant DL580 Gen10 Server, HPE ProLiant ML110 Gen10 Server, HPE ProLiant ML350 Gen10 Server, HPE ProLiant XL450 Gen10 Server, HPE ProLiant DL385 Gen10 Server, HPE ProLiant XL270d Gen10 Server, HPE NC532m Dual Port 10GbE Multifunction BL-c Adapter, HPE Ethernet 10Gb 2-port 530SFP+ Adapter, HPE Ethernet 10Gb 2-port 530T Adapter, HPE FlexFabric 10Gb 2-port 533FLR-T Adapter, HPE FlexFabric 10Gb 2-port 534FLB Adapter, HPE FlexFabric 10Gb 2-port 534FLR-SFP+ Adapter, HPE FlexFabric 10Gb 2-port 534M Adapter, HPE StoreFabric CN1100R Dual Port Converged Network Adapter, HPE FlexFabric 20Gb 2-port 630FLB Adapter, HPE FlexFabric 20Gb 2-port 630M Adapter, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE FlexFabric 10Gb 2-port 536FLB Adapter, HPE ProLiant DL120 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server, HPE ProLiant XL450 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3318
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: (Revision) HPE Network Adapters - Uncorrectable Machine Check Exception May Be Experienced On The Shutdown/Restart Of Certain HPE ProLiant Servers and Synergy compute modules Running VMware ESXi 6.5 U1/6.7 With The QFLE3 Driver Version 1.0.60.0
Document ID: emr_na-a00046938en_us-10
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