Print | Rate this content

Advisory: HPE Synergy - Steps for Successful Installation or Upgrade of VMware ESXi Using the HPE Synergy Custom SPP 2018.03.20180508


Document ID: a00045994en_us

Version: 1

Advisory: HPE Synergy - Steps for Successful Installation or Upgrade of VMware ESXi Using the HPE Synergy Custom SPP 2018.03.20180508
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-05-03

Last Updated: 2018-05-15


HPE Synergy Software Release with HPE Composer version , HPE Synergy Image Streamer 4.00.04 and Synergy Custom SPP 2018.03.20180508 provides key updates containing defect fixes and new enhancements for HPE Synergy compute and infrastructure components, primarily based on SPP 2018.03.0.

The HPE Synergy Custom SPP 2018.03.20180508 contains updated HPE Synergy 2820C/3820C CNA operating system drivers for VMware ESXi that are not contained in the HPE custom ESXi ISO images, the HPE Software Delivery Repository, or the VMware web site. The drivers deliver critical fixes and must be installed using alternative methods. The HPE Synergy Custom SPP also contains updated drivers for Windows and Linux.


HPE Synergy Composers and HPE Synergy Gen9 and Gen10 Compute Modules.


The following steps are described in Best Practices for HPE Synergy Firmware and Driver Updates document and should be performed prior to installing the drivers:

  1. Install or upgrade the HPE Synergy Composers and Image Streamers
  2. Upgrade the infrastructure firmware
  3. Upgrade the compute module firmware
  4. If required, install or upgrade VMware ESXi on the compute modules

Install or upgrade the HPE Synergy 2820C/3820C CNA operating system drivers for VMware ESXi using either VMware Update Manager (VUM) or the VMware ESXCLI commands.

The process for updating the Windows and Linux drivers is described in the Best Practices for HPE Synergy Firmware and Driver Updates document.

Obtaining the ESXi driver

The HPE Synergy 2820C/3820C CNA operating system drivers for VMware ESXi are available from either the Hewlett Packard Enterprise Support Center or delivered on the HPE Synergy Custom SPP 2018.03.20180508. In order to copy the driver file from the HPE Synergy Custom SPP image, mount the ISO and copy the following ZIP file to a temporary location:

  • For ESXi 6.0u3 = ...\packages\
  • For ESXi 6.5u1 = ...\packages\

The file downloaded from the Support Center is the same file that is delivered on the custom SPP and the instructions for installing or updating the driver are the same.

Installing the driver

There are four methods available to install the driver:

  • To install the bundle using VUM, manually copy the offline bundle to the local VMware bundle repository. Add the bundle to a VUM Baseline. Use VUM to apply the contents of the downloaded bundle to the host. When using a local depot, there is no need of internet access from VUM.
  • To install the bundle using ESXCLI, manually copy the specific bundle to either the local management console or the host (such as a shared datastore). Use ESXCLI commands to deploy the bundle to the host. Note that the full path name must be used when executing an ESXCLI command. For more information, see Non-HPE site

  • Use VMware vSphere Image Builder to customize the image profile by adding or removing bundles (including connecting to HPE Online Depot).For example:

Connect to HPE Online Depot using the Image Builder PowerCLI command Add-EsxSoftwareDepot to, and then add the HPE-specific bundles using the Add-EsxSoftwarePackage command.

  • For HPE Synergy Gen9 servers only, use HPE OneView for VMware vCenter or HPE OneView with HPE Smart Update Tools for VMware ESXi.

    HPE Smart Update Tools For VMware ESXi User Guide

  • For VMware 6.7, the ESXCLI method is the most highly recommended.

Unpacking the driver components

The VMware driver components in the Synergy custom SPP or from the HPE Support Center are delivered in a ZIP file. This ZIP file is not directly consumable by VMware tools mentioned in the "Installing the driver" section. You must unzip the HPE ZIP file to retrieve the VMware offline bundle. Bundles obtained directly through the HPE Online Depot using VUM do not need additional steps. For example, the HPE ZIP file containing the offline bundle driver package for ESXi 6.0U3 is:

Use the lowest level ZIP file shown to load into VUM or with the ESXICLI commands. See Non-HPE site for the specific ESXCLI commands, depending on where the offline bundle ZIP file is located.

If the servers were deployed using VMware host profiles, here is an example from Upgrade or Update a Host with Image Profiles Non-HPE site :

esxcli software profile update --
depot=file:///<path_to_ZIPfile>/<ZIPfile> --profile=profile_name

The following example may also be used (e.g. for servers not deployed using host profiles). The commands described in Update ESXi Hosts by Using Zip Files  Non-HPE site are used to install the delivered offline bundle for ESXi 6.0U3 and upgrade the appropriate driver components:

# esxcli software vib update --depot=/tmp/

Installation Result
Message: The update completed successfully, but the system needs to be rebooted for the changes to be effective.
Reboot Required: true

VIBs Installed: QLogic_bootbank_net-bnx2x_2.713.60.v60.2-1OEM.600.0.0.2494585, QLogic_bootbank_net-cnic_2.713.60.v60.2-1OEM.600.0.0.2494585

VIBs Removed: QLogic_bootbank_net-bnx2x_2.713.60.v60.1-1OEM.600.0.0.2494585, QLogic_bootbank_net-cnic_2.713.60.v60.1-1OEM.600.0.0.2494585

VIBs Skipped: QLogic_bootbank_misc-cnic-register_1.713.60.v60.1-1OEM.600.0.0.2494585, QLogic_bootbank_net-bnx2_2.2.6b.v60.2-1OEM.600.0.0.2494585, QLogic_bootbank_scsi-bnx2fc_1.713.60.v60.1-1OEM.600.0.0.2494585, QLogic_bootbank_scsi-bnx2i_2.713.60.v60.1-1OEM.600.0.0.2494585

Process considerations

The following actions need to be planned in the context of the Overview of the ESXi Host Upgrade Process Non-HPE site depending on whether the process starts with an existing host or are installing a new host image.

  • Enable ssh access to the hosts
  • Put each host into maintenance mode
  • If a remote depot will be used, enable firewall access for http
  • Reboot and return the host out of maintenance mode

If ESXi host has been upgraded, read the following KB topic from VMware: Enabling and Disabling Native Drivers in ESXi 6.5 Non-HPE site . It is not required to follow the KB if a new host was installed using the HPE custom ESXi images.

If there are issues upgrading the ESXi 6.5 driver, also see this HPE Engineering Notice: HPE Network Adapters - Driver Update And Replacement Are Required From bnx2x To The Native qfle3 Driver Version On HPE ProLiant Servers Running VMware ESXi 6.5 And Configured With Certain Network Adapters .

Note: The notice above is describing an earlier version; however, the process and commands are still relevant.


Best Practices for HPE Synergy Firmware and Driver Updates

Deploying and updating VMware vSphere on HPE ProLiant servers

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on, refer to the Search Tips Document .

Hardware Platforms Affected: HPE Synergy Pass Thru Modules, HPE Synergy Interconnect Link Cables, HPE Synergy 660 Gen9 Compute Module, HPE Synergy 2820C 10Gb Converged Network Adapter, HPE Synergy 10Gb Interconnect Link Module, HPE Synergy 20Gb Interconnect Link Module, HPE Synergy 40Gb F8 Switch Module, HPE Virtual Connect SE 40Gb F8 Module for Synergy, HPE Virtual Connect SE 16Gb Fibre Channel Module for Synergy, HPE Synergy 12000 Frame, HPE Synergy Frame Options, HPE Synergy Composer, HPE Synergy Connection Modules, HPE Synergy Adapters, HPE Synergy 40GbE/4x10GbE/4x8Gb FC QSFP+ Transceiver, HPE Synergy Frame Link Module, HPE Synergy 3520C 10/20Gb Converged Network Adapter, HPE Synergy 3530C 16Gb Fibre Channel Host Bus Adapter, HPE Synergy 3830C 16Gb Fibre Channel Host Bus Adapter, HPE Synergy Dual 10GBASE-T QSFP+ 30m RJ45 Transceiver, HPE Synergy 620 Gen9 Compute Module, HPE Synergy 480 Graphics Accelerators, HPE Synergy Graphics Accelerator Expansion Options, Mellanox SH2200 Switch Module for HPE Synergy, HPE Synergy 660 Gen10 Compute Module, HPE Synergy 480 Gen10 Compute Module, HPE Synergy 6810C 25/50Gb Ethernet Adapter, HPE Synergy 4820C 10/20/25Gb Converged Network Adapter
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3300
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!
Document title: Advisory: HPE Synergy - Steps for Successful Installation or Upgrade of VMware ESXi Using the HPE Synergy Custom SPP 2018.03.20180508
Document ID: emr_na-a00045994en_us-2
How helpful was this document?
How can we improve this document?
Note: Only English language comments can be accepted at this time.
Please wait while we process your request.