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Advisory: (Revision) HPE Synergy - Synergy 480 Gen10 and Synergy 660 Gen10 Compute Modules in an HPE Synergy Frame 12000 May Unexpectedly Power Down

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00045812en_us

Version: 2

Advisory: (Revision) HPE Synergy - Synergy 480 Gen10 and Synergy 660 Gen10 Compute Modules in an HPE Synergy Frame 12000 May Unexpectedly Power Down
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-04-23

Last Updated: 2018-05-30


DESCRIPTION

Document Version
Release Date
Details
2
05/30/2018
Resolution updated.
1
04/23/2018
Original document release.

HPE Synergy 480 Gen10 and Synergy 660 Gen10 compute modules in an HPE Synergy Frame 12000 may unexpectedly power down. This issue occurs when there are input power glitches to all the power supplies which can occur in a noisy power feed environment, during power feed maintenance and other power related events such as UPS AC-to-battery power fail-over.

SCOPE

Any HPE Synergy 480 and Synergy 660 Gen10 Compute Modules.

RESOLUTION

This issue has been corrected in the following CPLD versions:

  • CPLD 0B (and later) for the Synergy 480 Gen10 Compute Module
  • CPLD 16 (and later) for the Synergy 660 Gen10 Compute Module

Download the respective CPLD version from the links below depending on the Compute Module and Operating System installed:

Synergy 480 Gen10 Compute Module

Synergy 660 Gen10 Compute Module

Installing the CPLD through iLO

  1. Download the file to the compute module.
  2. Connect to the compute module through the iLO web interface.
  3. Go to Firmware & OS Software -> Update Firmware -> Browse and select the proper image -> Click Flash
  4. Once the upload and flash is complete, reboot the server when firmware has successfully been installed.

Installing the CPLD through Smart Component

  1. Download and upload the smart component to the compute module and operating system.
  2. Install the smart component in the proper OS environment.
  3. Once the installaton is done, proceed to reboot the server when the firmware has successfully been installed.







RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE Synergy 12000 Frame with 2x Frame Link Modules 6x Power Supplies 10x Fans, HPE Synergy 660 Gen10 Compute Module, HPE Synergy 480 Gen10 Compute Module, HPE R5000 Uninterruptible Power Systems
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3253
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Document title: Advisory: (Revision) HPE Synergy - Synergy 480 Gen10 and Synergy 660 Gen10 Compute Modules in an HPE Synergy Frame 12000 May Unexpectedly Power Down
Document ID: emr_na-a00045812en_us-3
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