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Advisory: Microsoft Windows Server - Microsoft Windows 10 Build 1709 (Fall Creators Update) Fails To Boot On HPE ProLiant WS460c Gen9 server Or HPE Synergy 480 Gen9 Compute Module

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00042737en_us

Version: 1

Advisory: Windows Server - Microsoft Windows 10 Build 1709 (Fall Creators Update) Fails To Boot On ProLiant WS460c Gen9 server, Synergy 480 Gen9 Compute Module, ProLiant m710x Server Cartridge or ProLiant m510 Server Cartridge
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-03-01

Last Updated: 2018-04-05


DESCRIPTION

On an HPE ProLiant WS460c Gen9 server, HPE Synergy 480 Gen9 Compute Module, HPE ProLiant m710x Server Cartridge or HPE ProLiant m510 Server Cartridge running Microsoft Windows 10 Build 1709 (Fall Creators Update), the operating system installation stops responding while on the graphics screen displaying the “Hewlett Packard Enterprise” logo page:

SCOPE

Any HPE ProLiant WS460c Gen9 server, HPE Synergy 480 Gen9 Compute Module, HPE ProLiant m710x Server Cartridge or HPE ProLiant m510 Server Cartridge running Microsoft Windows 10 Build 1709 (Fall Creators Update).

RESOLUTION

This is a known issue to Microsoft and Hewlett Packard Enterprise.

A fix for this issue has been documented by Microsoft in a Knowledge Base article, KB 4055537 and can be found on the Microsoft website:

https://support.microsoft.com/en-us/help/4055537/config-initialization-failed-error-when-installing-windows-server Non-HPE site

NOTE: KB 4055537: Contains instructions for slipstreaming to update to create a new .iso image that will install on affected servers.

KB 4056892: The patch is in the Windows Server 10 version 1709 January cumulative update.

If installing Windows Server 1709 install media, is required to slipstream update to the base 1709 image. The issue is resolved in the January 3, 2018 - KB4056892 (OS Build 16299.192) release available at:

https://support.microsoft.com/en-us/help/4056892 Non-HPE site

If immediate support is required, request assistance directly from Microsoft support and reference Knowledge Base article KB 4055537.

To contact Microsoft support, refer to:

https://support.microsoft.com/en-us/assistedsupportproducts Non-HPE site

- Type 1709 in the dialog box and select either Standard or Datacenter.

- Complete the remaining questions to create a support case in order to receive the update.

Important: This is only an issue with Windows 10 Server 1709 (Semi-annual Channel Release).

Note that this issue only occurs on HPE ProLiant WS460c Gen9 server, HPE Synergy 480 Gen9 Compute Module, HPE ProLiant m710x Server Cartridge or HPE ProLiant m510 Server Cartridge and impacts Windows 10 and Windows Server 2016. For a related advisory on Windows Server 2016, refer to: a00037880en_us:

https://support.hpe.com/hpsc/doc/public/display?sp4ts.oid=null&docLocale=en_US&docId=emr_na-a00037880en_us

This document will be updated when additional information becomes available.

NOTE: One or more of the links above will take you outside the Hewlett Packard Enterprise web site. HPE does not control and is not responsible for information outside of the HPE web site.


NOTE: Products sold prior to the separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. on November 1, 2015 may have a product name and model number that differ from current models.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE Synergy 480 Gen9 Compute Module, HPE ProLiant m710x Server Cartridge, HPE ProLiant m510 Server Cartridge, HPE ProLiant WS460c Gen9 Graphics Server Blade
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3058
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: Advisory: Microsoft Windows Server - Microsoft Windows 10 Build 1709 (Fall Creators Update) Fails To Boot On HPE ProLiant WS460c Gen9 server Or HPE Synergy 480 Gen9 Compute Module
Document ID: emr_na-a00042737en_us-2
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