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Bulletin: HPE ProLiant Servers - FIRMWARE UPGRADE REQUIRED for Certain HPE 7.2K (6TB/4TB/2TB) SAS and SATA Hard Disk Drives to Avoid Data Integrity Risk

SUPPORT COMMUNICATION - CUSTOMER BULLETIN

Document ID: a00042625en_us

Version: 1

Bulletin: HPE ProLiant Servers - FIRMWARE UPGRADE REQUIRED for Certain HPE 7.2K (6TB/4TB/2TB) SAS and SATA Hard Disk Drives to Avoid Data Integrity Risk
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-04-03

Last Updated: 2018-06-06


DESCRIPTION

IMPORTANT: This HDD firmware upgrade is considered a critical fix and is required to prevent the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in HDD unresponsiveness. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

In rare instances, there is a risk to data integrity for certain HPE ProLiant servers when they are configured with certain HPE 7.2K (6TB/4TB/2TB) SATA or SAS hard drive models, with drive firmware versions (or earlier) as listed in the Scope section below. These potential issues were only found in supplier reliability testing and have not been documented in a production environment.

SCOPE

Any of the HPE ProLiant Servers listed under the Hardware Platforms Affected section, configured with the following drive models and using the drive firmware versions as listed below are impacted:

Description
Drive Model
Firmware Version
7.2K 6G SATA 512e
MB4000GEQNH
HPG7 or earlier
MB6000GEQNK
7.2K 6G SATA 512n
MB2000GFEMH
HPG2 or earlier
MB4000GFEMK
7.2K 12G SAS 512e
MB4000JEQNL
HPD7 or earlier
MB6000JEQNN
7.2K 12G SAS 512n
MB2000JFEML
HPD2 or earlier
MB4000JFEMN

RESOLUTION

To prevent this issue from occurring, upgrade all drive models on server models specified in the Scope section to the HDD firmware version as listed below:

Description
Drive Model
New Firmware Version
7.2K 6G SATA 512e
MB4000GEQNH
HPGB
MB6000GEQNK
7.2K 6G SATA 512n
MB2000GFEMH
HPG6
MB4000GFEMK
7.2K 12G SAS 512e
MB4000JEQNL
HPDB
MB6000JEQNN
7.2K 12G SAS 512n
MB2000JFEML
HPD6
MB4000JFEMN

Download the firmware from the links below, depending on the Operating System installed

Links for HPGB (MB6000GEQNK/MB4000GEQNH) and HPDB (MB6000JEQNN/MB4000JEQNL):

Links for HPG6 (MB4000GFEMK/MB2000GFEMH) and HPD6 (MB4000JFEMN/MB2000JFEML):


Release Notes

  • Corrects a potential data integrity issue caused by an in process write retry incorrectly starting at the wrong location. This issue was found during supplier ongoing reliability testing.
  • The firmware also corrects settings preservation after a code download, and includes emergency power off improvements.




NOTE: Products sold prior to the separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. on November 1, 2015 may have a product name and model number that differ from current models.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant DL20 Gen9 Server, HPE ML110 G9 Storage Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant DL160 Gen8 Server, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant DL360p Gen8 SE Server, HPE ProLiant DL320e Gen8 v2 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant ML350e Gen8 v2 Server, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3087
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Bulletin: HPE ProLiant Servers - FIRMWARE UPGRADE REQUIRED for Certain HPE 7.2K (6TB/4TB/2TB) SAS and SATA Hard Disk Drives to Avoid Data Integrity Risk
Document ID: emr_na-a00042625en_us-3
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