Print | Rate this content

Bulletin: HPE ProLiant and Apollo Servers - FIRMWARE UPGRADE REQUIRED For Certain 6G SATA SSD Models

SUPPORT COMMUNICATION - CUSTOMER BULLETIN

Document ID: a00041830en_us

Version: 1

Bulletin: HPE ProLiant and Apollo Servers - FIRMWARE UPGRADE REQUIRED For Certain 6G SATA SSD Models
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-03-01

Last Updated: 2018-03-01


DESCRIPTION

IMPORTANT: This SSD Firmware Upgrade is considered a critical fix and is required to prevent the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in SSD unresponsiveness. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

On certain 6G SATA Solid State Drive (SSD) models, HPG2 firmware improves drive reliability when drives are exposed to usage conditions of idle time, low IO workloads, or frequent server reboots. The SSDs may become unresponsive or indicate Predictive Failure when they are at a firmware release prior to version HPG2.

SCOPE

Any HPE ProLiant or Apollo server configured with any of the following HPE 6G SATA SSD drives models with HPG1 firmware installed:

  • VK000240GWJPD
  • VK000480GWJPE
  • VK000960GWJPF
  • VK001920GWJPH
  • VK003840GWJPK
  • MK000240GWKVK
  • MK000480GWJPN
  • MK000960GWJPP
  • MK001920GWJPQ

RESOLUTION

To prevent the issue described above from occurring, upgrade the drives firmware to version HPG2. Obtain firmware HPG2 using the download link below depending on the operating system installed:

VMware ESXi: https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_67dafb5883fc4301bd3694c933

Linux x64: https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_889e6e4db5e64d399079695e25

Windows x64: https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_3a54aa2362be471f832b825421

Release Notes

Fixes an issue where the drive may become unresponsive and stop functioning under certain initial usage conditions (eg, idle, low workloads, or continuous system reboot).




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant DL20 Gen9 Server, HPE Synergy 480 Gen9 Compute Module, HPE Synergy 660 Gen9 Compute Module, HPE Synergy 620 Gen9 Compute Module, HPE Synergy 680 Gen9 Compute Module, HPE ProLiant XL270d Gen9 Server, HPE ProLiant XL260a Gen9 Server, HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE Synergy 660 Gen10 Compute Module, HPE Synergy 480 Gen10 Compute Module, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL560 Gen10 Server, HPE ProLiant XL230k Gen10 Server, HPE ProLiant XL170r Gen10 Server, HPE ProLiant XL190r Gen10 Server, HPE ProLiant DL580 Gen10 Server, HPE ProLiant ML350 Gen10 Server, HPE ProLiant DL385 Gen10 Server, HPE ProLiant XL270d Gen10 Server, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HPE ProLiant DL160 Gen8 Server, HPE ProLiant SL160s Gen8 Server, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant SL140s Gen8 Server, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE ProLiant DL388e Gen8 Server, HPE ProLiant SL210t Gen8 Server, HPE ProLiant SL220f Gen8 Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3049
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!