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Notice: HPE StoreVirtual 3000 Storage - End Of Remote Support Functionality And Closure Of HPE StoreFront Remote Portal

SUPPORT COMMUNICATION - CUSTOMER NOTICE

Document ID: a00041480en_us

Version: 1

Notice: HPE StoreVirtual 3000 Storage - End Of Remote Support Functionality And Closure Of HPE StoreFront Remote Portal
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-02-09

Last Updated: 2018-02-09


DESCRIPTION

With the advent of the HPE InfoSight support infrastructure, remote support capabilities for the HPE StoreVirtual 3000 Storage products are being retired. HPE StoreVirtual 3000 products are not compatible with the new HPE InfoSight architecture.

By retiring HPE StoreVirtual 3000 remote support capabilities, remote support data collections will no longer occur or be available for viewing at the HPE StoreFront Remote portal.

In addition, the HPE StoreFront Remote portal closed as of 27 January 2018. The HPE StoreFront Remote portal URL redirects users to the new HPE InfoSight portal for products using the InfoSight support infrastructure.

NOTE: The HPE StoreVirtual 4000 Storage and HPE P4000 G2 Storage products do not use the HPE StoreFront Remote portal. They are not affected by these changes and may continue using HPE Insight Remote Support.

DETAILS

A patch to remove remote support functionality from StoreVirtual 3000 systems will be available in the first half of 2018. In the meantime, remote support can be disabled from the HPE StoreVirtual Management Console (SVMC) by selecting Support from the HPE StoreVirtual menu and editing the remote support settings.

For information about disabling Remote Support, see the HPE StoreVirtual Management Console User Guide.

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Hardware Platforms Affected: HPE StoreVirtual 3000 Storage
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK3010
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Document title: Notice: HPE StoreVirtual 3000 Storage - End Of Remote Support Functionality And Closure Of HPE StoreFront Remote Portal
Document ID: emr_na-a00041480en_us-1
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