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Advisory: (Revision) HPE Hard Disk Drives - Drives EH0300FCBVC and EH0146FCBVB With HPD9 Firmware Installed May Cause the Array Volume to Become Unresponsive and Result in Data Loss

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00040080en_us

Version: 2

Advisory: (Revision) HPE Hard Disk Drives - Drives EH0300FCBVC and EH0146FCBVB With HPD9 Firmware Installed May Cause the Array Volume to Become Unresponsive and Result in Data Loss
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-05-04

Last Updated: 2018-05-04


DESCRIPTION

Document Version
Release Date
Details
2
05/04/2018
Resolution updated. Fix available through firmware HPDA.
1
01/18/2018
Original Document Release.

IMPORTANT: HPE strongly recommends immediate application of the resolution provided on this document. Neglecting to perform the required action could potentially result in data corruption or loss. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

If a motor-related failure occurs on HPE SAS drive models EH0300FCBVC or EH0146FCBVB with Firmware Version HPD9 installed, the drives may incorrectly report a recovered completion to host commands after the failure. The recovered response signifies to the host that the commands were completed by the device. This wrong device response may result in data loss.

Signature of the motor failure is a KCQ=1:5D:50 response by the drive to host commands.

Example of HPE Smart Array log signature: Recovered PR=0x80c3bbc0 D002 Op=2a PLErr=02 IopErr=04 S=02 KCQ=1:5D:50

SCOPE

Any HPE ProLiant server with a EH0300FCBVC or EH0146FCBVB drive installed running with HPD9 firmware.

RESOLUTION

To resolve this issue, upgrade the firmware on EH0300FCBVC and EH0146FCBVB drives to firmware version HPDA as soon as possible to prevent potential data loss.

The new firmware release modifies the sense key from "recovered" (sense key 1) to "hardware failure" (sense key 4) for the associated fault condition. This will prevent the array controller from continuing to try to access the affected drive and thus prevent the logical drive from becoming inaccessible.

Click the links below to obtain the HPDA firmware depending on the Operating System installed:





NOTE:Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HP 146GB 6G SAS 15K SFF (2.5) DP Enterprise 3yr Wty EH0146FCBVB Hard Drive, HP 300GB 6G SAS 15K rpm SFF (2.5) Hot Plug ENT 3 yr Wty EH0300FCBVC Hard Drive
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2922
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: Advisory: (Revision) HPE Hard Disk Drives - Drives EH0300FCBVC and EH0146FCBVB With HPD9 Firmware Installed May Cause the Array Volume to Become Unresponsive and Result in Data Loss
Document ID: emr_na-a00040080en_us-3
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