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Advisory: ProLiant and Apollo Servers -FIRMWARE UPGRADE REQUIRED for Certain HPE 10K (1.8TB/1.2TB/900GB/600GB/300GB) and 15K (600GB/450GB/300GB) SAS Hard Drives to Avoid Data Integrity Risk

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00039777en_us

Version: 1

Advisory: ProLiant and Apollo Servers -FIRMWARE UPGRADE REQUIRED for Certain HPE 10K (1.8TB/1.2TB/900GB/600GB/300GB) and 15K (600GB/450GB/300GB) SAS Hard Drives to Avoid Data Integrity Risk
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-01-13

Last Updated: 2018-01-18


DESCRIPTION

IMPORTANT: The HDD firmware is considered a critical fix and is required to prevent the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in sub-optimal server performance, server lock-ups or failures, ungraceful server shutdowns, data corruption or loss. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

In rare instances that require a complex sequence of events, there is a potential risk to data integrity for the HPE ProLiant and Apollo servers listed in the Scope section below, when they are configured with the following HPE 10K or 15K SAS hard drive models with drive firmware(or earlier)versions as follows:

10K 12G SAS 512e
EG1800JEHMD - HPD4 or earlier

10K 12G SAS 512n
EG1200JEHMC - HPD3 or earlier
EG0900JEHMB - HPD3 or earlier
EG0600JEHMA - HPD3 or earlier
EG0300JEHLV - HPD3 or earlier

15K 12G SAS 512e
EH0600JDYTN - HPD5 or earlier

15K 12G SAS 512n
EH0600JDYTL - HPD4 or earlier
EH0450JDYTK - HPD4 or earlier
EH0300JDYTH - HPD4 or earlier

NOTE: This issue was discovered during rigorous supplier testing and has not been reported in a production environment.

SCOPE

Any HPE ProLiant or Apollo Servers configured with the drive models and firmware versions(or earlier)listed above.

RESOLUTION

To prevent this issue from occurring, upgrade all drive models listed below, to the HDD firmware version as follows:

10K 12G SAS 512e
EG1800JEHMD - HPD6

10K 12G SAS 512n
EG1200JEHMC - HPD5
EG0900JEHMB - HPD5
EG0600JEHMA - HPD5
EG0300JEHLV - HPD5

15K 12G SAS 512e
EH0600JDYTN - HPD7

15K 12G SAS 512n
EH0600JDYTL - HPD6
EH0450JDYTK - HPD6
EH0300JDYTH - HPD6

NOTE: The respective release notes of these drives and the "Problems Fixed" section in these notes contain details for the issues addressed in each of these drive firmware versions.

Download firmware from the links below, depending on the Operating System and specific drive model installed:

VMware ESXi PLATFORMS:

For the following drives: EG0300JEHLV, EG0600JEHMA, EG0900JEHMB, and EG1200JEHMC:

https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw-drive/p495813853/v143534/CP034006.zip

For the following drive: EG1800JEHMD: https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw-drive/p1996603509/v143537/CP034009.zip

For the following drive: EH0600JDYTN:

https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw-drive/p285253282/v143540/CP034012.zip

For the following drives: EH0300JDYTH, EH0450JDYTK, and EH0600JDYTL:

https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw/p1044640344/v143543/CP034015.zip

For LINUX PLATFORMS:

For the following drives: EG0300JEHLV, EG0600JEHMA, EG0900JEHMB, and EG1200JEHMC:

https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw-drive/p1580598912/v143536/rpm/RPMS/x86_64/firmware-hdd-31f91b8622-HPD5-1.1.x86_64.rpm

For the following drive: EG1800JEHMD:

https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw-drive/p341679230/v143539/rpm/RPMS/x86_64/firmware-hdd-8a2c06af48-HPD6-1.1.x86_64.rpm

For the following drives: EH0300JDYTH, EH0450JDYTK, and EH0600JDYTL:

https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw-drive/p1991107066/v143544/rpm/RPMS/x86_64/firmware-hdd-b9340d29be-HPD6-1.1.x86_64.rpm


For the following drive: EH0600JDYTN:

https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw-drive/p2078846031/v143541/rpm/RPMS/x86_64/firmware-hdd-f3faa195ff-HPD7-1.1.x86_64.rpm

WINDOWS PLATFORMS:

For the following drives: EG0300JEHLV, EG0600JEHMA, EG0900JEHMB, and EG1200JEHMC:

https://downloads.hpe.com/pub/softlib2/software1/sc-windows-fw-drive/p1875665964/v143535/cp034007.exe

For the following drive: EG1800JEHMD: https://downloads.hpe.com/pub/softlib2/software1/sc-windows-fw-drive/p177672774/v143538/cp034010.exe

For the following drives: EH0300JDYTH, EH0450JDYTK, and EH0600JDYTL:

https://downloads.hpe.com/pub/softlib2/software1/sc-windows-fw-drive/p1367618447/v143545/cp034017.exe

For the following drive: EH0600JDYTN:

https://downloads.hpe.com/pub/softlib2/software1/sc-windows-fw-drive/p2131711669/v143542/cp034014.exe

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant XL270d Gen9 Server, HPE ProLiant XL260a Gen9 Server, HPE 300GB SAS 12G Enterprise 10K SFF (2.5in) ST 3yr Wty Digitally Signed Firmware HDD, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant WS460c Gen8 Graphics Server Blade, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE ProLiant DL320e Gen8 v2 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant SL210t Gen8 Server, HPE ProLiant ML350e Gen8 v2 Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant SL2500 Scalable System, HPE ProLiant XL220a Gen8 v2 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE 300GB SAS 12G Enterprise 15K SFF (2.5in) SC 3yr Wty HDD, HPE 450GB SAS 12G Enterprise 15K SFF (2.5in) SC 3yr Wty HDD, HPE 600GB SAS 12G Enterprise 15K LFF (3.5in) SCC 3yr Wty HDD, HPE ProLiant DL388 Gen9 Server, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE 600GB SAS 12G Enterprise 10K SFF (2.5in ) SC 3yr Wty HDD, HPE 1.2TB SAS 12G Enterprise 10K SFF (2.5in) SC 3yr Wty HDD, HPE 300GB SAS 12G Enterprise 10K SFF (2.5in) SC 3yr Wty HDD, HPE 900GB SAS 12G Enterprise 10K SFF (2.5in) SC 3yr Wty HDD, HPE 1.2TB SAS 12G Enterprise 10K SFF (2.5in) ST 3yr Wty HDD, HPE ProLiant ML10 v2 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE 1.8TB SAS 12G Enterprise 10K SFF (2.5in) SC 3yr Wty 512e HDD, HPE Apollo 4200 Gen9 Server, HPE ProLiant XL450 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2703
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: ProLiant and Apollo Servers -FIRMWARE UPGRADE REQUIRED for Certain HPE 10K (1.8TB/1.2TB/900GB/600GB/300GB) and 15K (600GB/450GB/300GB) SAS Hard Drives to Avoid Data Integrity Risk
Document ID: emr_na-a00039777en_us-2
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