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Advisory: HPE Integrated Lights-Out (iLO) - The .NET Remote Console May not Mount the USB Virtual Media When the USB Drive Is Bootable

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00037952en_us

Version: 1

Advisory: HPE Integrated Lights-Out (iLO) - The .NET Remote Console May not Mount the USB Virtual Media When the USB Drive Is Bootable
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-12-05

Last Updated: 2017-12-05


DESCRIPTION

On an HPE ProLiant server with the HPE Integrated Lights-Out (iLO) 3, iLO 4, or iLO 5, using the Virtual Media, the .NET remote console may not properly mount bootable USB drives as virtual media on Windows 8 (or later).

The .NET remote console application recognizes the bootable drives and attempts a virtual media connection; however, the Windows security prevents the application from reading the bootable drives.

SCOPE

Any HPE ProLiant server with iLO 3, iLO 4, or iLO 5 using the Virtual Media.

RESOLUTION

To mount the USB virtual media, launch the .NET remote console application with elevated privileges. This is typically performed by right-clicking the specified application icon and selecting "Run as administrator" from the context menu. Some applications may require alternate steps to run in elevated privilege mode.


Launch the .NET remote console as follows:

  • Launch the .NET remote console from a link in a Web browser (Internet Explorer or Edge).

Open the hosting Web browser with elevated privileges. The .NET remote console application will adopt the privilege level of the hosting process.

OR

  • Launch the standalone .NET remote console desktop application.

Open the .NET remote console application with elevated privileges.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to iLO, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +iLO


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant XL270d Gen9 Server, HPE ProLiant XL260a Gen9 Server, HPE ProLiant MicroServer Gen10, HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE Synergy 660 Gen10 Compute Module, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL560 Gen10 Server, HPE ProLiant XL230k Gen10 Server, HPE ProLiant XL170r Gen10 Server, HPE ProLiant XL190r Gen10 Server, HPE Apollo 2000 System, HPE ProLiant DL580 Gen10 Server, HPE ProLiant ML110 Gen10 Server, HPE ProLiant ML350 Gen10 Server, HPE Apollo 4510 System, HPE ProLiant XL450 Gen10 Server, HPE ProLiant DL385 Gen10 Server, HPE Apollo 6000 DLC System, HPE ProLiant DL360 G5 Server, HPE ProLiant DL380 G5 Server, HPE ProLiant BL20p G4 Server Blade, HPE ProLiant DL580 G4 Server, HPE ProLiant BL460c Server Blade, HP ProLiant BL480c Server Blade, HPE ProLiant DL140 G3 Server, HPE ProLiant BL465c Server Blade, HPE ProLiant BL685c Server Blade, HPE ProLiant DL380 Server, HPE ProLiant DL760 Server, HPE ProLiant DL320 G2 Server, HPE ProLiant DL380 G3 Server, HPE ProLiant DL580 G2 Server, HPE ProLiant DL760 G2 Server, HPE ProLiant DL360 G3 Server, HPE ProLiant DL560 Server, HPE ProLiant DL380 G2 Server, HPE ProLiant DL360 G2 Server, HPE ProLiant DL365 Server, HPE ProLiant DL320 G5 Server, HPE ProLiant DL385 G2 Server, HPE ProLiant DL585 G2 Server, HPE ProLiant DL145 G3 Server, HPE ProLiant DL740 Server, HPE ProLiant DL580 Server, HPE ProLiant DL580 G5 Server, HPE ProLiant BL680c G5 Server Blade, HPE ProLiant DL365 G5 Server, HPE ProLiant DL320 G5p Server, HPE ProLiant DL185 G5 Server, HPE ProLiant DL165 G5 Server, HPE ProLiant DL160 G5 Server, HPE ProLiant DL180 G5 Server, HPE ProLiant BL465c G5 Server Blade, HPE ProLiant BL685c G5 Server Blade, HPE ProLiant DL585 G5 Server, HPE ProLiant DL385 G5 Server, HPE ProLiant DL120 G5 Server, HPE ProLiant DL785 G5 Server, HPE ProLiant DL140 Server, HPE ProLiant BL495c G5 Server Blade, HPE ProLiant DL160 G5p Server, HPE ProLiant BL460c G5 Server Blade, HPE ProLiant DL165 G5p Server, HPE ProLiant DL385 G5p Server, HPE ProLiant DL380 G6 Server, HPE ProLiant BL460c G6 Server Blade, HPE ProLiant BL490c G6 Server Blade, HPE ProLiant DL360 G6 Server, HPE ProLiant DL180 G6 Server, HPE ProLiant DL160 G6 Server, HPE ProLiant DL370 G6 Server, HPE ProLiant DL160se G6 Server, HPE ProLiant BL685c G6 Server Blade, HPE ProLiant DL320 G6 Server, HPE ProLiant BL465c G6 Server Blade, HPE ProLiant BL495c G6 Server Blade, HPE ProLiant DL585 G6 Server, HPE ProLiant DL385 G6 Server, HPE ProLiant DL165 G6 Server, HPE ProLiant DL785 G6 Server, HPE ProLiant DL380 G4 Server, HPE ProLiant DL360 G4 Server, HPE ProLiant DL145 Server, HPE ProLiant DL120 G6 Server, HPE ProLiant DL580 G3 Server, HPE ProLiant DL160 G7 Server, HPE ProLiant DL165 G7 Server, HPE ProLiant DL320 G7 Server, HPE ProLiant DL360 G7 Server, HPE ProLiant DL380 G7 Server, HPE ProLiant BL685c G7 Server Blade, HPE ProLiant DL385 G7 Server, HPE ProLiant BL465c G7 Server Blade, HPE ProLiant DL580 G7 Server, HPE Integrated Lights-Out 3 (iLO 3), HPE ProLiant DL585 G7 Server, HPE ProLiant BL460c G7 Server Blade, HPE ProLiant SL390s G7 Server, HPE ProLiant DL980 G7 Server, HPE ProLiant BL2x220c G7 Server Blade, HPE ProLiant BL490c G7 Server Blade, HPE ProLiant BL620c G7 Server Blade, HPE ProLiant BL680c G7 Server Blade, HPE ProLiant DL320 G3 Server, HPE ProLiant DL385 Server, HPE ProLiant SL335s G7 Server, HPE ProLiant DL145 G2 Server, HPE ProLiant DL360 G4p Server, HPE ProLiant DL140 G2 Server, HPE ProLiant DL320 G4 Server, HPE StoreEasy 3000 Gateway Storage Blade, HPE ProLiant DL120 G7 Server, HPE ProLiant ML110 G7 Server, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HPE Integrated Lights-Out 4 (iLO 4), HPE Integrated Lights-Out 4 (iLO 4) Firmware for ProLiant Gen8 Servers, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant WS460c Gen8 Graphics Server Blade, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE ProLiant SL4545 G7 Server, HPE StoreEasy 1000 Storage, HPE StoreEasy 3000 Gateway Storage, HPE ProLiant DL360p Gen8 SE Server, HPE ProLiant DL320e Gen8 v2 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant MicroServer Gen8, HPE ProLiant ML10 Server, HPE ProLiant SL210t Gen8 Server, HPE ProLiant ML350e Gen8 v2 Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant SL2500 Scalable System, HPE ConvergedSystem 500 For SAP HANA Scale-out Configurations, HPE ConvergedSystem 500 For SAP HANA Scale-Up Configurations, HPE ProLiant XL220a Gen8 v2 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant ML10 v2 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server, HPE ProLiant XL450 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2704
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: HPE Integrated Lights-Out (iLO) - The .NET Remote Console May not Mount the USB Virtual Media When the USB Drive Is Bootable
Document ID: emr_na-a00037952en_us-1
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