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Advisory: Linux - Intermittent Server Unresponsiveness May Occur on HPE Systems Running Linux with Emulex or Qlogic Fibre Channel Controllers When Running the hp-snmp-agents Along With the Associated Fibre Channel Enablement Kit

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00036780en_us

Version: 1

Advisory: Linux - Intermittent Server Unresponsiveness May Occur on HPE Systems Running Linux with Emulex or Qlogic Fibre Channel Controllers When Running the hp-snmp-agents Along With the Associated Fibre Channel Enablement Kit
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-12-01

Last Updated: 2017-12-01


DESCRIPTION

Intermittent server unresponsiveness may occur on HPE Systems running Linux and configured with Qlogic or Emulex fiber channel controllers, when running the HP SNMP Agents for Linux (hp-snmp-agents) version 10.6.0 (or earlier) and the associated fibre channel enablement software. This occurs if the SCSI subsystem encounters an issue and attempts to perform an error recovery sequence while outstanding I/O operations are not complete.

SCOPE

Any HPE system running Red Hat Enterprise Linux 6, Red Hat Enterprise Linux 7, SUSE Linux Enterprise Server 11, or SUSE Linux Enterprise Server 12 and running the hp-snmp-agents version 10.6.0 (or earlier) in conjunction with the following:

  • any Qlogic fibre channel host bus adapter with attached storage
  • any Emulex fibre channel host bus adapter with attached storage

AND

One of the following fibre channel enablement software kits:

  • HP-CNA-FC-Emulex-Enablement-Kit (versions prior to 10.7.300.3-1)
  • HP-CNA-FC-hpqlgc-Enablement-Kit (versions prior to 6.0.0.0-4)

RESOLUTION

To avoid the server unresponsiveness, upgrade the hp-snmp-agents and the fibre channel enablement software as follows:

  • hp-snmp-agents version 10.6.2
  • HP-CNA-FC-Emulex-Enablement-Kit-10.7.300.3-1
  • HP-CNA-FC-hpqlgc-Enablement-Kit-6.0.0.0-4
NOTE: This is resolved only when BOTH the hp-snmp-agents AND the FC-Enablement kits have been updated to the specified fixed versions listed above.

The hp-snmp-agents version 10.6.2 are available as follows:

  1. Click the following link:

    https://support.hpe.com/hpesc/public/home

  2. Enter a product name (e.g., "DL380 Gen9") in the text search field and wait for a list of products to populate. From the products displayed, identify the desired product and click on the Drivers & software icon to the right of the product.
  3. From the Drivers & software dropdown menus on the left side of the page:
    • Select the Software Type - (e.g. Software)
    • Select the Software Sub Type - (e.g. System Management)
    • For further filtering if needed - Select the specific Operating System from the Operating Environment.
  4. Select the latest release of the hp-snmp-agents version 10.6.2 (or later).
    NOTE: To ensure the latest version will be downloaded, click on the Revision History tab to check if a new version of the firmware/driver is available.
  5. Click Download.


AND

The HP-CNA-FC-Emulex-Enablement-Kit-10.7.300.3-1 and HP-CNA-FC-hpqlgc-Enablement-Kit-6.0.0.0-4 are available as follows:

  1. Click the following link:

    https://support.hpe.com/hpesc/public/home

  2. Enter a product name (e.g., "DL380 Gen9") in the text search field and wait for a list of products to populate. From the products displayed, identify the desired product and click on the Drivers & software icon to the right of the product.
  3. From the Drivers & software dropdown menus on the left side of the page:
    • Select the Software Type - (e.g. Software)
    • Select the Software Sub Type - (e.g. Storage Fibre Channel HBA)
    • For further filtering if needed - Select the specific Linux Operating System from the Operating Environment.
  4. Select the latest release of the HP-CNA-FC-Emulex-Enablement-Kit-10.7.300.3-1 (or later) or HP-CNA-FC-hpqlgc-Enablement-Kit-6.0.0.0-4 (or later).
    NOTE: To ensure the latest version will be downloaded, click on the Revision History tab to check if a new version of the firmware/driver is available.
  5. Click Download.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to Linux, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +Linux


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant DL20 Gen9 Server, HPE Synergy 480 Gen9 Compute Module, HPE Synergy 660 Gen9 Compute Module, HPE Synergy 620 Gen9 Compute Module, HPE Synergy 680 Gen9 Compute Module, HPE ProLiant XL270d Gen9 Server, HPE ProLiant XL260a Gen9 Server, HPE ProLiant SL165z G6 Server, HPE ProLiant DL160 G7 Server, HPE ProLiant DL165 G7 Server, HPE ProLiant DL360 G7 Server, HPE ProLiant DL380 G7 Server, HPE ProLiant BL685c G7 Server Blade, HPE ProLiant DL385 G7 Server, HPE ProLiant BL465c G7 Server Blade, HPE ProLiant DL580 G7 Server, HPE ProLiant DL585 G7 Server, HPE ProLiant BL460c G7 Server Blade, HPE ProLiant SL390s G7 Server, HPE ProLiant DL980 G7 Server, HPE ProLiant BL2x220c G7 Server Blade, HPE ProLiant BL490c G7 Server Blade, HPE ProLiant BL620c G7 Server Blade, HPE ProLiant BL680c G7 Server Blade, HPE ProLiant SL335s G7 Server, HPE ProLiant SL165s G7 Server, HPE ProLiant DL120 G7 Server, HPE ProLiant ML110 G7 Server, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant WS460c Gen8 Graphics Server Blade, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE ProLiant SL4545 G7 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant MicroServer Gen8, HPE ProLiant ML10 Server, HPE ProLiant SL210t Gen8 Server, HPE ProLiant ML350e Gen8 v2 Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant SL2500 Scalable System, HPE ProLiant XL220a Gen8 v2 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant SL4540 Gen8 1 Node Server, HPE ProLiant ML10 v2 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server, HPE ProLiant XL450 Gen9 Server
Operating Systems Affected: SUSE Linux Enterprise Server 11 (x86), Red Hat Enterprise Linux 6 (x86), Red Hat Enterprise Linux (Itanium), SUSE Linux Enterprise Server 11 (x86-64), Red Hat Enterprise Linux 7 (AMD64/EM64T), SUSE Linux Enterprise Server 12 (AMD64/EM64T)
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2537
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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