Print | Rate this content

Advisory: HPE Network Adapters - HPE Intel Online Firmware Component For Windows May Report "No Supported Hardware" On ProLiant Servers Configured With An HPE Ethernet 10Gb 2-port 562T Adapter Or An HPE Ethernet 10Gb 2-port 562FLR-T Adapter

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00035486en_us

Version: 1

Advisory: HPE Network Adapters - HPE Intel Online Firmware Component For Windows May Report "No Supported Hardware" On ProLiant Servers Configured With An HPE Ethernet 10Gb 2-port 562T Adapter Or An HPE Ethernet 10Gb 2-port 562FLR-T Adapter
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-11-08

Last Updated: 2017-11-08


DESCRIPTION

On any HPE ProLiant server running Microsoft Windows Server 2012, Microsoft Windows Server 2012 R2 or Microsoft Windows Server 2016, and configured with either of the network adapters listed in the Scope section below, when the HPE Intel Online Firmware Upgrade Utility for Windows Server x64 Editions version 5.1.1.0 is used to perform a firmware update, the installation may report "no hardware supported."

If other supported Intel network adapters are configured together with the HPE Ethernet 10Gb 2-port 562T Adapter and the HPE Ethernet 10Gb 2-port 562FLR-T Adapter in the system, the component may report a failure to update due to these adapters.

SCOPE

Any HPE ProLiant server running Microsoft Windows Server 2012, Microsoft Windows Server 2012 R2 or Microsoft Windows Server 2016, and configured with either of the following network adapters with the HPE Intel Online Firmware Upgrade Utility for Windows Server x64 Editions version 5.1.1.0:

  • HPE Ethernet 10Gb 2-port 562T Adapter
  • HPE Ethernet 10Gb 2-port 562FLR-T Adapter

RESOLUTION

As a workaround, update the firmware via the offline Service Pack for ProLiant (SPP) Version 2017.10.1, or via online Linux or VMware utilities.

NOTE: Firmware that is already on the adapter as shipped from the factory is supported and functionally identical to the version that would be installed in this version of the component.

This advisory will be updated when additional solutions become available.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form .

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE Ethernet 10Gb 2-port 562FLR-T Adapter, HPE Ethernet 10Gb 2-port 562T Adapter
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2435
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!