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Advisory: HPE Intelligent Provisioning - Always-On Intelligent Provisioning Entries May Be Missing on Some ProLiant Gen10 Systems

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00030307en_us

Version: 1

Advisory: HPE Intelligent Provisioning - Always-On Intelligent Provisioning Entries May Be Missing on Some ProLiant Gen10 Systems
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-11-08

Last Updated: 2017-11-07


DESCRIPTION

An anomaly has been found in the loading process for the Always-On component of HPE Intelligent Provisioning that prevents it from being visible in the HPE Integrated Lights-Out (iLO) user interface. Normal system operation and F10 functionality is unaffected.

Affected systems will not have the "Intelligent Provisioning" entry visible in iLO, but will otherwise function as usual. The entry should be seen under the "Management" tab on the left side of the iLO screen.

This is a process error and does not indicate any issue with the server hardware.

SCOPE

Any HPE ProLiant DL360 Gen10, HPE ProLiant DL380 Gen10, HPE ProLiant DL560 Gen10, or any Gen10 BL-class server blades.

RESOLUTION

Add the missing entry by reinstalling Intelligent Provisioning by either running the recovery media available at: https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=1008862660&swItemId=MTX_af15921ae8d24be996648485db&swEnvOid=4184

OR

By running the SUM enabled RPM available from: https://downloads.linux.hpe.com/SDR/repo/ip/

Systems do not require an update for users who do not wish to use Always-On. This issue will self-resolve when the next update for Intelligent Provisioning is installed.


Hardware Platforms Affected: HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL560 Gen10 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2697
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Document title: Advisory: HPE Intelligent Provisioning - Always-On Intelligent Provisioning Entries May Be Missing on Some ProLiant Gen10 Systems
Document ID: emr_na-a00030307en_us-1
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