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Advisory: (Revision) VMware - ProLiant Servers Running the HPE Custom Image for VMware ESXi 6.5 U1 And Configured With Certain Adapters May Experience a Purple Screen of Death When The Server Is Updated Using VMware ESXi 6.5, Patch ESXi650-201707205-UG

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00030080en_us

Version: 3

Advisory: (Revision) VMware - ProLiant Servers Running the HPE Custom Image for VMware ESXi 6.5 U1 And Configured With Certain Adapters May Experience a Purple Screen of Death When The Server Is Updated Using VMware ESXi 6.5, Patch ESXi650-201707205-UG
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-03-07

Last Updated: 2018-03-07


DESCRIPTION

Document Version
Release Date
Details
3
03/07/2018
Resolution section has been updated.
2
11/20/2017
Servers and network adapters affected have been added to the document.
1
11/03/2017
Original Document Release.

Certain HPE ProLiant servers running the HPE Custom Image for VMware ESXi 6.5 U1 and configured with any of the network adapters listed in the Scope section below, may Experience a Purple Screen of Death (PSOD) when the server is updated using VMware ESXi 6.5, Patch ESXi650-201707205-UG. The PSOD may display a message similar to the following:

#PF Exception 14 in world 67823:sfcb-intelci IP 0x418014104d8f addr 0x43914779c000.

This occurs due to an incompatibility between the Intel CIM provider in the HPE custom image and the Intel NIC driver provided in VMware ESXi 6.5, Patch ESXi650-201707205-UG.

SCOPE

Any of the following HPE Proliant servers running the HPE Custom Image for VMware ESXi 6.5 U1:

  • HPE ProLiant BL460c Gen10 Server Blade
  • HPE ProLiant BL460c Gen9 Server Blade
  • HPE ProLiant BL660c Gen9 Server Blade
  • HPE ProLiant DL120 Gen9 Server
  • HPE ProLiant DL160 Gen9 Server
  • HPE ProLiant DL180 Gen9 Server
  • HPE ProLiant DL20 Gen9 Server
  • HPE ProLiant DL360 Gen9 Server
  • HPE ProLiant DL380 Gen9 Server
  • HPE ProLiant DL560 Gen9 Server
  • HPE ProLiant DL580 Gen9 Server
  • HPE ProLiant DL60 Gen9 Server
  • HPE ProLiant DL80 Gen9 Server
  • HPE ProLiant ML110 Gen9 Server
  • HPE ProLiant ML150 Gen9 Server
  • HPE ProLiant ML30 Gen9 Server
  • HPE ProLiant ML350 Gen9 Server
  • HPE ProLiant WS460c Gen9 Graphics Server Blade

Configured with any of the following network adapters:

  • HPE Ethernet 10Gb 2-port 560FLB Adapter
  • HPE Ethernet 10Gb 2-port 560FLR-SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 560M Adapter
  • HPE Ethernet 10Gb 2-port 560SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 561FLR-T Adapter
  • HPE Ethernet 10Gb 2-port 561T Adapter
  • HPE Ethernet 10Gb 2-port 562FLR-T Adapter
  • HPE Ethernet 10Gb 2-port 562T Adapter

RESOLUTION

To fix this issue, update to the February 2018 HPE Custom ISO builds for VMware ESXi 6.5 at the following URL:

https://www.hpe.com/us/en/servers/hpe-esxi.html




NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant DL20 Gen9 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE Ethernet 10Gb 2-port 562FLR-T Adapter, HPE Ethernet 10Gb 2-port 562T Adapter, HPE Ethernet 10Gb 2-port 560FLB Adapter, HPE Ethernet 10Gb 2-port 560SFP+ Adapter, HPE Ethernet 10Gb 2-port 560FLR-SFP+ Adapter, HPE Ethernet 10Gb 2-port 560M Adapter, HPE Ethernet 10Gb 2-port 561FLR-T Adapter, HPE Ethernet 10Gb 2-port 561T Adapter, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2668
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Document title: Advisory: (Revision) VMware - ProLiant Servers Running the HPE Custom Image for VMware ESXi 6.5 U1 And Configured With Certain Adapters May Experience a Purple Screen of Death When The Server Is Updated Using VMware ESXi 6.5, Patch ESXi650-201707205-UG
Document ID: emr_na-a00030080en_us-3
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