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Advisory: HPE Synergy - Synergy Dual Domain SAS Configurations in a VMware vSAN 6.x Environment May Encounter Rebuild or Resync Issues During or After a Failure

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00029847en_us

Version: 1

Advisory: HPE Synergy - Synergy Dual Domain SAS Configurations in a VMware vSAN 6.x Environment May Encounter Rebuild or Resync Issues During or After a Failure
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-10-31

Last Updated: 2017-10-31


DESCRIPTION

On HPE Synergy environments configured in a dual domain SAS configuration, using the HPE Smart Array P542D controller and the HPE Synergy D3940 Dual IO storage enclosure running VMware vSAN 6.5, may experience rebuilding or resyncing vSAN components issues during or after a failure.

This occurs because the VMware ESXi 6.5 nhpsa driver (version nhpsa 2.0.18-1 or earlier) for the HPE Smart Array P542D controller does not properly handle certain SCSI commands sent to the driver.

SCOPE

Any HPE Synergy dual domain SAS configurations built using the HPE Synergy Dual IO D3940 storage enclosure, running in a VMware vSAN 6.5 environment.

RESOLUTION

To resolve this issue, upgrade the VMware ESXi 6.5 nhpsa driver to version 2.0.24-1 (or later). Perform the following steps to obtain the individual driver component for the nhpsa2.0.24-1:

  1. Click the following link:

    https://support.hpe.com/hpesc/public/home

  2. Enter a product name (e.g., "HPE Smart Array P542D") in the text search field and click the Magnifying Glass icon.
  3. Select the appropriate product model from the Results list (if prompted).
  4. Click the "Drivers & Software" hyperlink under the Filter Results.
  5. Select the specific operating system from the Operating Environment dropdown menu on the left side of the page.
  6. From the available results,select the latest release of HPE ProLiant Smart Array Controller Driver for VMware vSphere 6.5 (VIB file)Version 2.0.24-1(Oct 31 2017)
  7. Click Download.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE Synergy D3940 12Gb SAS Drive Enclosure with 40 SFF (2.5in) Drive Bays, HPE Synergy D3940 Redundant I/O Adapter
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2581
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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