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Advisory: (Revision) HPE 3PAR StoreServ Storage - Transitioning from HCBF Spare HDD Parts to STHB Spare HDD Parts

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00022399en_us

Version: 2

Advisory: (Revision) HPE 3PAR StoreServ Storage - Transitioning from HCBF Spare HDD Parts to STHB Spare HDD Parts
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-08-18

Last Updated: 2019-03-14


DESCRIPTION

Document Version
Release Date
Details
2
03/14/2019
Added a paragraph to the end of the Resolution section.
1
12/13/2018
Original Document Release

HPE 3PAR StoreServ Storage products HCBF drive models are being discontinued; the replacement drive model is the STHB. Specific drive models and HPE 3PAR OS requirements are listed below and can be viewed on a 3PAR StoreServ array with the CLI command, showpd -i.

HCBF drives will no longer be available after the end of September 2017, and depending on the specific spare part number, the HCBF spare drive may already be out of stock. Hewlett Packard Enterprise requires all StoreServ arrays with HCBF model drives be upgraded to the minimum OS requirements or later to accept an STHB drive. (See the following table.)

Your system may require a patch to be installed in order to recognize the new drive model. This is a one-time operation that is done online and will not impact the use or performance of the 3PAR array. Systems that are not updated will not be in a supported configuration, and HPE will be unable to replace the failed hard drive with another hard drive until the system is upgraded.

IMPORTANT: Not meeting the minimum OS requirements for the STHB drives will lead to a delay in replacing a failed drive until the appropriate patch below is installed. Delays in replacing a failed drive could lead to unrecoverable read errors.

3PAR Storeserv Platform
Discontinued HCBF Model
HCBF Spare Part
New STHB Model
New STHB Spare Part
STHB Minimum OS Requirement
7000
HCBF1200S5xeN010
802274-001
STHB1200S5xeN010
840457-001
3.2.2+P04,
3.2.1-MU4+P35,
3.2.1-MU3+P23,
3.2.1-MU2+P62
7000
HCBF1800S5xeN010
793135-001
STHB1800S5xeN010
840462-001
3.2.2+P04,
3.2.1-MU4+P35,
3.2.1-MU3+P23,
3.2.1-MU2+P62
7000
HCBF1200S5xeF010
793134-001
STHB1200S5xeF010
873888-001
3.2.2-MU4+P57,
3.2.2-MU3+(P61 OR P75),
3.2.2-MU2+P53,
3.2.1-MU5+P59,
3.2.1-MU3+P57,
3.2.1-MU2+P62
8000
HCBF0600S5xeN010
810761-001
STHB0600S5xeN010
840458-001
3.2.2-EGA+P04
8000
HCBF1200S5xeN010
810759-001
STHB1200S5xeN010
840459-001
3.2.2-EGA+P04
8000
HCBF1800S5xeN010
810760-001
STHB1800S5xeN010
840460-001
3.2.2-EGA+P04
8000
HCBF1200S5xeF010
810762-001
STHB1200S5xeF010
875659-001
3.2.2-MU4+P57,
3.2.2-MU3+(P61 OR P75),
3.2.2-MU2+P53
10000
HCBF0600S5xeN010
794895-001
STHB0600S5xeN010
844288-001
3.2.2-MU4+P57,
3.2.2-MU3+(P61 OR P75),
3.2.2-MU2+P53,
3.2.1-MU5+P44,
3.2.1-MU3+P54,
3.2.1-MU2+P62
10000
HCBF1200S5xeN010
759204-002
STHB1200S5xeN010
844270-001
3.2.2-MU4+P57,
3.2.2-MU3+(P61 OR P75),
3.2.2-MU2+P53,
3.2.1-MU5+P44,
3.2.1-MU3+P54,
3.2.1-MU2+P62
10000
HCBF1800S5xeN010
793141-001
STHB1800S5xeN010
844285-001
3.2.2-MU4+P57,
3.2.2-MU3+(P61 OR P75),
3.2.2-MU2+P53,
3.2.1-MU5+P44,
3.2.1-MU3+P54,
3.2.1-MU2+P62
20000
HCBF0600S5xeN010
809594-001
STHB0600S5xeN010
840463-001
3.2.2-EGA+P04
20000
HCBF1200S5xeN010
809596-001
STHB1200S5xeN010
840464-001
3.2.2-EGA+P04
20000
HCBF1800S5xeN010
809597-001
STHB1800S5xeN010
840465-001
3.2.2-EGA+P04
20000
HCBF1200S5xeF010
809598-001
STHB1200S5xeF010
875658-001
3.2.2-MU4+P57,
3.2.2-MU3+(P61 OR P75),
3.2.2-MU2+P53


Refer to the appropriate upgrade documentation for your HPE 3PAR StoreServ system model and patch Release Notes for further informationon on patch installations. These can be located in the Storage Information Library at the following link:

http://h17007.www1.hpe.com/us/en/storage/info-library/index.aspx

HPE 3PAR StoreServ 7000, 8000 and 9000 systems support the option of customers performing OS updates, along with Service Processor (SP) updates, with the exception of SP 4.x to 5.x updates. We urge customers to refer to the relevant update and release note documentation and to carefully review the dependencies of various host environments provided in the information library. If you are not confident in updating or applying patches, contact Global Deployment Services (GDS) as documented below.

Link to Information Library: https://www.hpe.com/info/storage/docs/

HPE 3PAR StoreServ 10000 and 20000 systems DO NOT support the customer performing OS updates. Contact the GDS as documented below.

Contacting the Global Deployment Services (GDS):

Please refer to the following article to request a 3PAR StoreServ OS patch or update:

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00061484en_us

NOTE: Engage HPE to perform the upgrade if you are unfamiliar with the self-upgrade process.

SCOPE

This issue applies to all HPE 3PAR StoreServ Storage 7000,
8000, 10000, and 20000 arrays with one or more HCBF drive models installed.



RESOLUTION

Upgrade to the minimum or later 3PAR StoreServ OS requirements to accept an STHB drive. The minimum OS requirements are listed in the table above in the
Description section.

NOTE: Additional patches may be required if drive models starting with "STHB" are also installed on your system. Refer to a00055737en_us for details.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as
Customer Advisories), as well as updates on drivers, software, firmware, and
customer replaceable components, proactively in your e-mail through HPE
Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.




Hardware Platforms Affected: HPE 3PAR StoreServ 10000 Storage, HPE 3PAR StoreServ 7000 Storage, HPE 3PAR StoreServ 20000 Storage, HPE 3PAR StoreServ 8000 Storage
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2351
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Document title: Advisory: (Revision) HPE 3PAR StoreServ Storage - Transitioning from HCBF Spare HDD Parts to STHB Spare HDD Parts
Document ID: emr_na-a00022399en_us-6
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