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Bulletin: HPE ProLiant and Apollo Servers - FIRMWARE UPGRADE REQUIRED for Certain HPE 1.8TB Hard Disk Drives to Avoid Data Integrity Risk

SUPPORT COMMUNICATION - CUSTOMER BULLETIN

Document ID: a00021580en_us

Version: 1

Bulletin: HPE ProLiant and Apollo Servers - FIRMWARE UPGRADE REQUIRED for Certain HPE 1.8TB Hard Disk Drives to Avoid Data Integrity Risk
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-08-04

Last Updated: 2017-08-04


DESCRIPTION

IMPORTANT: This Hard Disk Drive (HDD) Firmware Upgrade is considered a critical fix for certain configurations specified in the Scope section and is required to prevent the issue detailed below. For servers that meet the criteria in the Scope section, HPE strongly recommends immediate application of this critical fix. Neglecting to perform the required action could potentially result in data corruption or loss. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

In rare instances that require a fairly complex sequence of events, there is a risk to data integrity for the HPE ProLiant and Apollo servers listed in the Scope section when they are configured with an HPE 1.8TB SAS 12G 10K SFF SC 512e DS HDD (model EG001800JWFVC) using drive firmware version HPD1.

This issue has only been observed in a test environment, and has not been reported in a customer environment.

For more details, please refer to the drive firmware Release Notes listed in the Resolution section.

SCOPE

Any HPE ProLiant or Apollo Servers configured with an HPE 1.8TB SAS 12G 10K SFF SC 512e DS HDD (model EG001800JWFVC) and with drive firmware version HPD1 are potentially impacted.

RESOLUTION

Ensure that all data is backed up before performing the instructions below.

To prevent this issue from occurring, upgrade all EG001800JWFVC drive models on server models specified in the Scope section to HDD firmware version HPD2.

Download HPD2 from the links below, depending on the operating system installed:

Release notes: Eliminates a data integrity risk when an unaligned Write and Verify command is sent to a bad sector. During these conditions there is a potential for data intended to be written to disk to fail to be written.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document.


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant DL20 Gen9 Server, HPE Synergy 480 Gen9 Compute Module, HPE Synergy 660 Gen9 Compute Module, HPE Synergy 680 Gen9 Compute Module, HPE Apollo d6500 Chassis, HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE Synergy 660 Gen10 Compute Module, HPE Synergy 480 Gen10 Compute Module, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL560 Gen10 Server, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE Apollo 6000 Chassis, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HP ProLiant DL388 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant WS460c Gen9 Workstation, HPE Apollo r2000 Chassis, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server, HPE Apollo 4500 System
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2325
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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