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Advisory: HPE OneView - OneView Reports "The Firmware Bundle Information Is Unavailable" When Uploading the Service Pack for ProLiant 2017.07.1 (or Later)


Document ID: a00020829en_us

Version: 1

Advisory: HPE OneView - OneView Reports "The Firmware Bundle Information Is Unavailable" When Uploading the Service Pack for ProLiant 2017.07.1 (or Later)
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-07-31

Last Updated: 2017-07-31


Service Pack for ProLiant (SPP) 2017.07.1 (or later) will successfully upload into HPE OneView, but OneView will not display the SPP inventory or perform firmware updates with this SPP.

In the "Firmware Bundles" master pane, the Version will be listed as "Unknown," and on the "Details" pane, the following message will be displayed:

"The firmware bundle information is unavailable."

With 2017.07.1 (or later SPPs), the format and directory structure of the SPP has changed and OneView versions released prior to this change cannot parse the new SPP format.

NOTE: Do not use SPP 2017.07.1 (or later releases) with the OneView versions that do not support the new format.


Any of the following HPE OneView versions are affected:

  • OneView 3.x - All versions 3.00.07 (or earlier)
  • OneView 2.x - All versions 2.00.08 (or earlier)
  • OneView 1.2x - All versions (or earlier)


Upgrade to one of the following versions of HPE OneView before uploading the Service Pack for ProLiant (SPP) 2017.07.1 (or later SPP releases):

  • OneView 3.10
  • OneView 3.00.08
  • OneView 2.00.09

If the latest SPP release has already been uploaded, upgrading OneView will cause the system to refresh and function correctly.

This also applies to any custom SPP based on SPP 2017.07.1 or later releases.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on, refer to the Search Tips document .

Hardware Platforms Affected: HPE OneView
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2326
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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