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Advisory: Host Bus Adapters - Fibre Channel Driver lpfc 11.1 Might Encounter a Purple Diagnostic Screen Displaying Page Fault #PF Exception 14 on VMware ESXi 5.5 and 6.0

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00020440en_us

Version: 1

Advisory: Host Bus Adapters - Fibre Channel Driver lpfc 11.1 Might Encounter a Purple Diagnostic Screen Displaying Page Fault #PF Exception 14 on VMware ESXi 5.5 and 6.0
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-08-23

Last Updated: 2017-08-23


DESCRIPTION

Fibre Channel (FC) and Fibre Channel over Ethernet (FCoE) driver lpfc might occasionally display a purple diagnostic screen on VMware ESXi 5.5 and 6.0. The diagnostic output includes #PF Exception 14 in world, addr 0x0, and lpfc_scsi_cmd_iocb_cmpl.

Example

2017-05-31T14:27:09.121Z cpu47:33197)@BlueScreen: #PF Exception 14 in world 33197:memMap-47 IP 0x41801eff122e addr 0x0

PTEs:0x0;

2017-05-31T14:27:09.121Z cpu47:33197)Code start: 0x41801e800000 VMK uptime: 11:18:01:59.149

2017-05-31T14:27:09.122Z cpu47:33197)0x4123c6b5cee0:[0x41801eff122e]lpfc_scsi_cmd_iocb_cmpl@#+0x59e stack: 0x410026604100

This could happen when the driver receives an SCSI Check Condition response and perceives the SCSI Sense Data is either zero length, or is invalid in the FCP_RSP field.

SCOPE

This issue only affects the 11.1 lpfc driver series prior to 11.1.183.633. The 10.x lpfc driver series is not affected by this issue.

For VMware ESXi 6.5, refer to Customer Advisory a00022166en_us, Host Bus Adapters - Fibre Channel Driver lpfc 11.1 Might Encounter a Purple Diagnostic Screen Displaying Page Fault #PF Exception 14 on VMware ESXi 6.5, which will be published in early September 2017.

RESOLUTION

Upgrade to driver version 11.1.183.633 or newer. Install the latest firmware that matches the 11.1 series driver. Upgrading to driver version 11.1.183.633 does not include a specific matching firmware update.

For adapters that are supported on the new 11.2 series lpfc driver, upgrade to the 11.2.x.x series lpfc driver. Be sure to also install the matching 11.2 firmware.

Highly recommended: Upgrade Server System ROM and iLO to April 2017 Service Pack for ProLiant (SPP) release or newer to assure compatibility. Mixing new adapter driver and firmware with older server System ROM and iLO has not been qualified.

At the time of this writing, the following adapters are not supported by the 11.2 lpfc driver and must use the 11.1 series lpfc driver (11.1.183.633 or newer) for VMware ESXi 5.5 and 6.0:

  • HPE NC553i 10Gb 2-port FlexFabric Converged Network Adapter
  • HPE CN1100E Dual Port Converged Network Adapter
  • HPE FlexFabric 10Gb 2-port 554M Adapter
  • HPE FlexFabric 10Gb 2-port 554FLR-SFP+ Adapter
  • HPE FlexFabric 10Gb 2-port 554FLB Adapter
  • LPe1205 8Gb Fibre Channel Host Bus Adapter for c-Class BladeSystem

If you have an HPE Passport account, you can check the HPE Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix to determine if your adapter is supported by the 11.2 series lpfc driver and to check the matching firmware version.

www.hpe.com/storage/spock

Alternatively, to check the latest driver available for an adapter, or to download the 11.1.183.633 driver, proceed to the HPE Support Center.

www.hpe.com/support/hpesc

  1. Enter the adapter product number, for example 554FLB, into the search box and click Go.
  2. Click drivers, software, & firmware.
  3. Select your operating system.
  4. Expand the driver menu.
  5. Download the FC or FCoE driver.

Only the versions listed or posted by HPE are supported. Versions listed or posted by other companies might not be supported by HPE.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.


Hardware Platforms Affected: HPE Synergy 3530C 16Gb Fibre Channel Host Bus Adapter, HPE FlexFabric 10Gb 2-port 556FLR-T Adapter, HPE StoreFabric CN1200E 10GBASE-T Dual Port Converged Network Adapter, HPE StoreFabric 84E 4-port 8Gb Fibre Channel Host Bus Adapter, HPE FlexFabric 20Gb 2-port 650FLB Adapter for ConvergedSystem 900, HPE StoreFabric SN1100E 4-port 16Gb Fibre Channel Host Bus Adapter, HPE StoreFabric SN1600E 32Gb Single Port Fibre Channel Host Bus Adapter, HPE StoreFabric SN1600E 32Gb Dual Port Fibre Channel Host Bus Adapter, HPE StoreFabric SN1200E 16Gb Single Port Fibre Channel Host Bus Adapter, HPE StoreFabric SN1200E 16Gb Dual Port Fibre Channel Host Bus Adapter, HPE 81E 8Gb 1-port PCIe Fibre Channel Host Bus Adapter, HPE 82E 8Gb 2-port PCIe Fibre Channel Host Bus Adapter, Emulex LPe1205 8Gb Fibre Channel Host Bus Adapter for c-Class BladeSystem, HP NC553i 10Gb 2-port FlexFabric Converged Network Adapter, HP NC553m 10Gb 2-port FlexFabric Adapter, HP CN1100E Dual Port Converged Network Adapter, HP FlexFabric 10Gb 2-port 554FLR-SFP+ Adapter, HPE FlexFabric 10Gb 2-port 554FLB Adapter, HP FlexFabric 10Gb 2-port 554M Adapter, HP SN1000E 16Gb 1-port PCIe Fibre Channel Host Bus Adapter, HP SN1000E 16Gb 2-port PCIe Fibre Channel Host Bus Adapter, HPE LPe1205A 8Gb Fibre Channel Host Bus Adapter for BladeSystem c-Class, HPE StoreFabric SN1100E 16Gb Dual Port Fibre Channel Host Bus Adapter, HPE StoreFabric SN1100E 16Gb Single Port Fibre Channel Host Bus Adapter, HPE LPe1605 16Gb Fibre Channel Host Bus Adapter for BladeSystem c-Class, HPE StoreFabric CN1200E 10Gb Converged Network Adapter, HPE FlexFabric 10Gb 2-port 556FLR-SFP+ Adapter, HPE FlexFabric 20Gb 2-port 650FLB Adapter, HPE FlexFabric 20Gb 2-port 650M Adapter
Operating Systems Affected: VMware ESXi 5.5, VMware ESXi 6.0
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2311
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: Host Bus Adapters - Fibre Channel Driver lpfc 11.1 Might Encounter a Purple Diagnostic Screen Displaying Page Fault #PF Exception 14 on VMware ESXi 5.5 and 6.0
Document ID: emr_na-a00020440en_us-2
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