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Advisory: (Revision) HPE Host Bus Adapters - Certain HPE Host Bus Adapters are Only Reporting Inlet Temperatures in Active Health Summary

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00019942en_us

Version: 2

Advisory: (Revision) HPE Host Bus Adapters - Certain HPE Host Bus Adapters are Only Reporting Inlet Temperatures in Active Health Summary
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2018-04-20

Last Updated: 2018-04-27


DESCRIPTION

Document Version
Release Date
Details
2
04/20/2018
Updated Binary File Destination links in the Resolution section.
1
08/02/2017
Original Document Release.

The Host Bus Adapters (HBAs) listed in this advisory are not reporting temperatures from all thermal sensors. Only the inlet temperatures are reported. Thermal reports, such as those from Active Health Summary, show all non-inlet temperature readings as "Not installed, N/A."

This limitation has been resolved with an adapter firmware update.

SCOPE

This issue affects the following adapter models and operating systems:

Adapter Models:

  • HP SN1000E 16Gb 1-port PCIe Fibre Channel Host Bus Adapter
  • HP SN1000E 16Gb 2-port PCIe Fibre Channel Host Bus Adapter
  • HPE LPe1605 16Gb Fibre Channel Host Bus Adapter for BladeSystem c-Class
  • HPE StoreFabric SN1100E 16Gb Dual Port Fibre Channel Host Bus Adapter
  • HPE StoreFabric SN1100E 16Gb Single Port Fibre Channel Host Bus Adapter
  • HPE StoreFabric SN1100E 4-port 16Gb Fibre Channel Host Bus Adapter
  • HPE StoreFabric SN1200E 16Gb Dual Port Fibre Channel Host Bus Adapter
  • HPE StoreFabric SN1200E 16Gb Single Port Fibre Channel Host Bus Adapter
  • HPE StoreFabric SN1600E 32Gb Dual Port Fibre Channel Host Bus Adapter
  • HPE StoreFabric SN1600E 32Gb Single Port Fibre Channel Host Bus Adapter
  • HPE Synergy 3530C 16Gb Fibre Channel Host Bus Adapter

Operating Systems:

  • Red Hat Enterprise Linux 7 (AMD64/EM64T)
  • Red Hat Enterprise Linux 6 (x86-64)
  • SUSE Linux Enterprise Server 12 (AMD64/EM64T)
  • SUSE Linux Enterprise Server 11 (x86-64)
  • VMware ESXi 6.5
  • VMware ESXi 6.0
  • Microsoft Windows Server 2016
  • Microsoft Windows Server 2012 R2

RESOLUTION

Update the adapter firmware to 11.2.254.14 or 11.2.254.15 for your adapter model and operating system as required.




NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.




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Hardware Platforms Affected: HPE Synergy 3530C 16Gb Fibre Channel Host Bus Adapter, HPE StoreFabric SN1100E 4-port 16Gb Fibre Channel Host Bus Adapter, HPE StoreFabric SN1600E 32Gb Single Port Fibre Channel Host Bus Adapter, HPE StoreFabric SN1600E 32Gb Dual Port Fibre Channel Host Bus Adapter, HPE StoreFabric SN1200E 16Gb Single Port Fibre Channel Host Bus Adapter, HPE StoreFabric SN1200E 16Gb Dual Port Fibre Channel Host Bus Adapter, HP SN1000E 16Gb 1-port PCIe Fibre Channel Host Bus Adapter, HP SN1000E 16Gb 2-port PCIe Fibre Channel Host Bus Adapter, HPE StoreFabric SN1100E 16Gb Dual Port Fibre Channel Host Bus Adapter, HPE StoreFabric SN1100E 16Gb Single Port Fibre Channel Host Bus Adapter, HPE LPe1605 16Gb Fibre Channel Host Bus Adapter for BladeSystem c-Class
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2247
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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