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Advisory: HPE ProLiant MicroServer Gen10 - Power Button Event Setting Behavior Optimized For Emergency Thermal Shutdown

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00019318en_us

Version: 1

Advisory: HPE ProLiant MicroServer Gen10 - Power Button Event Setting Behavior Optimized For Emergency Thermal Shutdown
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-07-13

Last Updated: 2017-07-13


DESCRIPTION

When an HPE Microserver Gen10 system encounters high temperatures, the system will generate a power button event. If the power button event setting in the Operating System is "Graceful Shutdown," then the system will be able to perform a graceful shutdown once high temperatures are detected.

For 35 Watt processors, the system will attempt to automatically perform a graceful shutdown when the Central Processing Unit (CPU) temperature is at or above 100°C. For 15 Watt processors, the system will attempt to automatically perform a graceful shutdown when the CPU temperature is at or above 85°C.

NOTE: As described above, the power button event is set based on the CPU temperature.

If the power button event is not set, the server will not be able to perform an auto-graceful shutdown when the CPU temperature is too high. This will cause a sudden, ungraceful system shutdown and may lead to data loss.

SCOPE

Any HPE MicroServer Gen10 system running the following operating systems:

  • Microsoft Windows 7 (64-bit)
  • Microsoft Windows 7 (32-bit)
  • Microsoft Windows 8
  • Microsoft Windows Server 2012 R2 Standard
  • Microsoft Windows Server 2012 R2 Foundation
  • Microsoft Windows Server 2012 R2 Essentials
  • Microsoft Windows Server 2012 R2
  • Microsoft Windows Server 2016
  • Red Hat Linux 7.3

RESOLUTION

To ensure a graceful shutdown when the power button event is generated, make sure "Thermal Shutdown" is Enabled from the BIOS Setup menu by following these steps:

  1. Power On the server and press "F2" or the "Delete" key to enter the BIOS Setup menu
  2. Move to the "Chipset" page, then select the "Hardware Health Configuration" option
  3. Ensure "Thermal Shutdown" is Enabled.
  4. Press the "F4" key and select "Yes" to Save and Exit the BIOS Setup menu


Then, within the Operating System, perform the following:

Linux

1. Make sure the power button behavior is "Shutdown:"

1.1) Go to Applications -> Utilities -> Tweak Tool -> Power

1.2) Change the "Power Button Action" option to "Shutdown"

2.Clear the OS:

2.1) Log into the root account

2.2) sudo vim /etc/acpi/events/powerbtn

2.3) Add # to comment line: #action=/etc/acpi/powerbtn.sh

2.4) Add a new line: action=/sbin/poweroff

2.5) Save file

2.6) Reboot the system


Windows

1. For Microsoft Windows Operating Systems, the default setting is already graceful shutdown. DO NOT change the power button behavior setting in power option.

1.1) Go to "Control Panel" and choose "System and Security."

1.2) Click on the "Change what the power button does."

1.3) Make sure the "When I press the power button:" option is "Shut down."




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NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document.


Hardware Platforms Affected: HPE ProLiant MicroServer Gen10 X3216 8GB-U 1TB 4LFF NHP SATA 200W PS Entry Server, HPE ProLiant MicroServer Gen10 X3421 16GB-U 4LFF NHP SATA 200W PS Performance Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2206
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: HPE ProLiant MicroServer Gen10 - Power Button Event Setting Behavior Optimized For Emergency Thermal Shutdown
Document ID: emr_na-a00019318en_us-1
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