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Advisory: (Revision) Integrated Lights-Out 4 (iLO 4) - Unconnected Fibre Channel Port Reported As "Degraded" in iLO 4 System Information Page

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00016024en_us

Version: 5

Advisory: (Revision) Integrated Lights-Out 4 (iLO 4) - Unconnected Fibre Channel Port Reported As "Degraded" in iLO 4 System Information Page
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-05-19

Last Updated: 2019-02-19


DESCRIPTION

Document Version
Release Date
Details
5
02/19/2019
Updated Resolution, workaround to disable port is removes as it is not needed. Use fix, HPE Agentless Management Service 2.9.0.
4
01/08/2019
Updated Resolution with fix, HPE Agentless Management Service 2.9.0.
3
03/09/2018
Updated Description section with updated version of the HPE ProLiant Agentless Management Service for Linux.
2
10/17/2017
Updated Resolution section with permanent fix, updated version of the HPE ProLiant Agentless Management Service for Linux.
1
05/19/2017
Original Document Release.

On an HPE ProLiant Gen8-series and HPE ProLiant Gen9-series server configured with any Fibre Channel controller and the HPE Agentless Management Service earlier than version 2.6.2, if any part of the Fibre channel port is physically not connected, the Integrated Lights-Out 4 (iLO 4) firmware version 2.50 (or later) System Information page will report the unconnected port as "Not Connected" and the Controller status as critical "Degraded."

Instead, the unconnected port should display as "unknown" in the iLO 4 System Information Page. For example, when an Ethernet port is physically not connected, the System Information page will report the unconnected port "Unknown" and the Controller status as "OK."

This has only been observed after upgrading the iLO 4 firmware to Version 2.50 when a Fibre Channel port is not connected.

The critical status reported by iLO 4 for an unconnected Fibre Channel port does not affect the operation or functionality of the server.

SCOPE

Any HPE ProLiant Gen8-series or HPE ProLiant Gen9-series server with iLO 4 firmware version 2.50 (or later).

RESOLUTION

This does not occur with the HPE Agentless Management Service version 2.9.0.

The latest version of the HPE Agentless Management Service is available as follows:

  1. Click the following link:

    http://www.hpe.com/support/hpesc

  2. Enter a product name (e.g., "DL380 Gen9") in the text field under Enter a Product Name or Number.
  3. Click Go.
  4. Select the appropriate product model from the Results list (if prompted).
  5. Click the "drivers, software & firmware" hyperlink under the Download Options tab.
  6. Select the system's specific operating system from the Operating Systems dropdown menu.
  7. Click the category Software - System Management.
  8. Select the latest release of the HPE Agentless Management Service 2.9.0 (or later).
  9. Click Download.


The operation or functionality of the server is not affected although a critical status is reported by iLO 4 for an unconnected Fibre Channel port.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to iLO 4, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +iLO 4


Hardware Platforms Affected: HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HPE Integrated Lights-Out 4 (iLO 4), HPE Integrated Lights-Out 4 (iLO 4) Firmware for ProLiant Gen8 Servers, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant WS460c Gen8 Graphics Server Blade, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE ProLiant DL320e Gen8 v2 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant MicroServer Gen8, HPE ProLiant SL210t Gen8 Server, HPE ProLiant ML350e Gen8 v2 Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant SL2500 Scalable System, HPE ProLiant XL220a Gen8 v2 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant ML10 v2 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK1968
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: (Revision) Integrated Lights-Out 4 (iLO 4) - Unconnected Fibre Channel Port Reported As "Degraded" in iLO 4 System Information Page
Document ID: emr_na-a00016024en_us-5
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