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Bulletin: HPE StoreVirtual 4000 and HPE StoreVirtual 3000 Storage - Host Performance And Connectivity May Become Degraded When Running VMware ESXi 5.5 Update 2 Or Later

SUPPORT COMMUNICATION - CUSTOMER BULLETIN

Document ID: a00009136en_us

Version: 7

Bulletin: HPE StoreVirtual 4000 and HPE StoreVirtual 3000 Storage - Host Performance And Connectivity May Become Degraded When Running VMware ESXi 5.5 Update 2 Or Later
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-05-10

Last Updated: 2017-05-10


DESCRIPTION

Hosts connected to HPE StoreVirtual 4000 or HPE StoreVirtual 3000 Storage systems may experience degraded performance and connectivity issues when running VMware ESXi 5.5 Update 2 or later with the ATS Heartbeat feature enabled. VMware ESXi 5.5 Update 2 introduced the ATS Heartbeat, a new method for managing the heartbeat process. This feature is not compatible with HPE StoreVirtual Storage systems.

CAUTION: In certain configurations, use of the ATS Heartbeat can lead to data corruption on HPE StoreVirtual Storage systems.

SCOPE

HPE StoreVirtual 4000 and HPE StoreVirtual 3000 Storage systems are not compatible with hosts using the ATS Heartbeat feature in VMware ESXi 5.5 Update 2 and later.

RESOLUTION

Disable the ATS Heartbeat feature on all hosts connected to HPE StoreVirtual 4000 and HPE StoreVirtual 3000 Storage systems.

See the following VMware Knowledge Base article for instructions:

https://kb.vmware.com/kb/2113956 Non-HPE site

NOTE: One or more of the links above will take you outside the Hewlett
Packard Enterprise web site. HPE does not control and is not responsible for
information outside of the HPE web site.




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Hardware Platforms Affected: HPE StoreVirtual 3000 Storage, HPE StoreVirtual 4000 Storage, HPE P4000Virtual SAN ApplncSW I and S SVC, HPE StoreVirtual VSA Software Licenses
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: REQUIRED FIELD INADVERTENTLY LEFT BLANK
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Document title: Bulletin: HPE StoreVirtual 4000 and HPE StoreVirtual 3000 Storage - Host Performance And Connectivity May Become Degraded When Running VMware ESXi 5.5 Update 2 Or Later
Document ID: emr_na-a00009136en_us-1
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