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Advisory: HPE Data Protector - HPE P6000 / HPE 3PAR SMI-S Agent Module May Fail To Synchronize 3PAR Periodic Remote Replication Group During Zero Downtime Backup (ZDB)

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00008472en_us

Version: 1

Advisory: HPE Data Protector - HPE P6000 / HPE 3PAR SMI-S Agent Module May Fail To Synchronize 3PAR Periodic Remote Replication Group During Zero Downtime Backup (ZDB)
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-04-28

Last Updated: 2017-04-28


DESCRIPTION

HPE Data Protector "HPE P6000 / HPE 3PAR SMI-S agent" module may fail to synchronize 3PAR periodic remote replication group during Zero Downtime Backup (ZDB) if the option "HPE 3PAR remote Copy" is used in the backup specification.

An error message similar to the following may be displayed; however, and in rare instances, an error message may not be displayed:

The Data Protector SMIS agent fails with the following error messages:
|Critical| From: SMISA@<hostname > "" Time: <Date><Time>
There are no valid objects left.
|Critical| From: SMISA@<hostname > "" Time: <Date><Time>
Some or all storage volumes cannot be backed up. Session will abort.

As a result of this issue, target volume of remote replication is not synchronized with the source volume and not all data may be properly backed up.

SCOPE

Any supported HPE Data Protector platform for "HPE P6000 / HPE 3PAR SMI-S agent" component from Data Protector 9.07 (or later).

RESOLUTION

To resolve this issue, it is recommended to install HPE Data Protector Version 9.09 (or later). To obtain the latest release of HPE Data Protector, visit: https://saas.hpe.com/en-us/software/data-protector .

For more details, HPE Data Protector Documentation is available at https://softwaresupport.hpe.com/ , following the path Product Information > Matrices (Support Matrices) > HPE Data Protector.

As a workaround, the "HPE 3PAR remote copy" option can be removed from backup specification. Select "HPE 3PAR Local Copy" option instead of "HPE 3PAR Remote Copy" option within "Backup specification options" in Data Protector.

Applying hot fix QCCR2A72776_QCCR2A72397_QCCR2A71621_QCCR2A70939_HF will also correct this issue. Contact HPE Data Protector support to request and obtain this hotfix.




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Hardware Platforms Affected: HPE Data Protector Software
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: REQUIRED FIELD INADVERTENTLY LEFT BLANK
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Document title: Advisory: HPE Data Protector - HPE P6000 / HPE 3PAR SMI-S Agent Module May Fail To Synchronize 3PAR Periodic Remote Replication Group During Zero Downtime Backup (ZDB)
Document ID: emr_na-a00008472en_us-1
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