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Advisory: (Revision) ProLiant G7 Series Servers -VMWare ESXi 5.5 and 6.0 Host Loses Connection to the Network After Updating the Adapter Driver Using The Service Pack for ProLiant (SPP)

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05154182

Version: 2

Advisory: (Revision) ProLiant G7 Series Servers -VMWare ESXi 5.5 and 6.0 Host Loses Connection to the Network After Updating the Adapter Driver Using The Service Pack for ProLiant (SPP)
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-05-27

Last Updated: 2016-07-14


DESCRIPTION

Document Version
Release Date
Details
2
07/12/2016
Updated to include additional information/driver download in Resolution section.
1
05/30/2016
Original document release.

On a ProLiant G7-series server configured with an HP NC551i Dual Port FlexFabric 10Gb Network Adapter or an HP NC551m Dual Port FlexFabric 10Gb Converged Network Adapter and running VMware ESXi 5.5 or 6.0, the VMware host may lose connection to the network after previously being up and running normally.


This occurs after updating to the latest available driver and firmware using any version of the Service Pack for ProLiant (SPP). After the updates complete, the network goes down and no traffic will be passed on the adapter when the adapter is running elxnet driver version 10.7.110.13 and firmware version 4.9.416.15.

SCOPE

Any HP ProLiant G7 series servers configured with an HP NC551i Dual Port FlexFabric 10Gb Network Adapter or an HP NC551m Dual Port FlexFabric 10Gb Converged Network Adapter and running VMware ESXi 5.5 or 6.0 in the scenario described above.

RESOLUTION

The HP NC551i Dual Port FlexFabric 10Gb Network Adapter and HP NC551m Dual Port FlexFabric 10Gb Converged Network Adapter are not supported with HPE VMware ESXi Custom Images.

Use the following drivers with the NC551 firmware, the firmware version is 4.9.416.15 for 5.5 and 6.0 version of ESXi. Use the March 2015 Driver/Firmware Recipe and deliverables on vibsdepot.hpe.com to create a custom image. To create a custom image, refer to the "Getting Started" section on vibsdepot.hpe.com: http://vibsdepot.hpe.com/getting_started.html

VMware ESXi 6.0 elxnet 10.7.110.44 NIC Driver for Emulex and OEM Branded Adapters:

https://my.vmware.com/web/vmware/details?downloadGroup=DT-ESXI60-EMULEX-ELXNET-10711044&productId=491 Non-HPE site

VMware ESXi 5.5 elxnet 10.7.110.44 NIC Driver for Emulex and OEM Branded Adapters:

https://my.vmware.com/group/vmware/details?downloadGroup=DT-ESXI55-EMULEX-ELXNET-10711044&productId=353 Non-HPE site

Note: HPE will not provide any additional fixes moving forward.

In addition, the recipe pages will not be updated with drivers listed in this advisory. Recipe pages that will not be updated with the NC551 drivers are listed on vibsdepot.hpe.com.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant DL360 G7 Server, HPE ProLiant DL380 G7 Server, HPE ProLiant BL685c G7 Server Blade, HPE ProLiant DL385 G7 Server, HPE ProLiant BL465c G7 Server Blade, HPE ProLiant DL580 G7 Server, HPE NC551m Dual Port FlexFabric 10Gb Converged Network Adapter, HPE ProLiant DL388 G7 Server, HPE ProLiant DL585 G7 Server, HPE ProLiant BL460c G7 Server Blade, HPE ProLiant DL980 G7 Server, HPE ProLiant BL2x220c G7 Server Blade, HPE ProLiant BL490c G7 Server Blade, HPE ProLiant BL620c G7 Server Blade, HPE ProLiant BL680c G7 Server Blade, HPE NC551i Dual Port FlexFabric 10Gb Network Adapter
Operating Systems Affected: VMware ESXi 6.0
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05154182
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: (Revision) ProLiant G7 Series Servers -VMWare ESXi 5.5 and 6.0 Host Loses Connection to the Network After Updating the Adapter Driver Using The Service Pack for ProLiant (SPP)
Document ID: emr_na-c05154182-2
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