Print | Rate this content

Advisory: (Revised) HPE 3PAR StoreServ 8000 and 7000 Storage Systems May Report False Transient Power Supply Failure Alerts

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04951047

Version: 2

Advisory: (Revised) HPE 3PAR StoreServ 8000 and 7000 Storage Systems May Report False Transient Power Supply Failure Alerts
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-01-27

Last Updated: 2016-09-06


DESCRIPTION

Document Version
Release Date
Details
2
06 September 2016
Updated the document to reflect the release of HPE 3PAR OS 3.2.2 MU3
1
27 January 2016
Original Document Release

HPE 3PAR StoreServ 8000 and 7000 systems that have been upgraded to HPE 3PAR OS 3.2.2 (GA through MU2) may report transient power supply failure alerts that the system auto-resolves and clears shortly afterward, typically within one minute. These transient alerts are visible in the alert logs and event logs on the system. They generate Real-time Alert Processing (RAP) notification to HPE and automatically create a support case.

These alerts occur for the controller node chassis with alert Message Code 0x02b00fa. These alerts can be seen by using the showalert -all CLI command. An example of the initial alert and its auto-resolution follows:

These alerts can also be seen on the Alert tab of HP 3PAR StoreServ Management Console (SSMC):

SCOPE

This issue may be experienced on any HPE 3PAR StoreServ 7000 or 8000 system running HPE 3PAR OS 3.2.2 GA or MU2.

RESOLUTION

Upgrade to HPE 3PAR OS 3.2.2 MU3.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form


Hardware Platforms Affected: HPE 3PAR StoreServ 7000 Storage, HPE 3PAR StoreServ 8000 Storage
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04951047
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!
Document title: Advisory: (Revised) HPE 3PAR StoreServ 8000 and 7000 Storage Systems May Report False Transient Power Supply Failure Alerts
Document ID: emr_na-c04951047-2
How helpful was this document?
How can we improve this document?
Note: Only English language comments can be accepted at this time.
Please wait while we process your request.