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CUSTOMER ADVISORY: Backup to HW StoreOnce COFC with Data Protector 9.x

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04821626

Version: 1

CUSTOMER ADVISORY: Backup to HW StoreOnce COFC with Data Protector 9.x
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-09-30

Last Updated: 2015-10-12


DESCRIPTION

Backup to HW StoreOnce over FC fails because of timeout on FC.

SCOPE

Large backup to HW StoreOnce completes successfully when:
  1. Catalyst firmware 3.13.0 is installed.
  2. Data Protector 9.04 is installed,
  3. Omnirc variable OB2MEDIUM_KEEP_ALIVE_INTERVAL is set to 1800 (default is 3600).

RESOLUTION

To enable successful backup to HW StoreOnce over FC, request the latest firmware for HW StoreOnce 3.13.0 Install Data Protector latest patches (DP 9.04) and set omnirc variable OB2MEDIUM_KEEP_ALIVE_INTERVAL to 1800 (default is 3600).

In case the backup still fails with the same symptoms, open a ticket to StoreOnce Catalyst team.


Hardware Platforms Affected: Not Applicable
Components Affected: Not Applicable
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: Not Applicable
Support Communication Cross Reference ID: IA04821626
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Document title: CUSTOMER ADVISORY: Backup to HW StoreOnce COFC with Data Protector 9.x
Document ID: emr_na-c04821626-2
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