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Advisory: HP Integrated Lights-Out 2 (iLO 2) - Unable to Launch Java Remote Console with Java Runtime Environment (JRE) Versions 7 and 8 when TLSv1.1 and TLSv1.2 Are Enabled

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04818378

Version: 1

Advisory: HP Integrated Lights-Out 2 (iLO 2) - Unable to Launch Java Remote Console with Java Runtime Environment (JRE) Versions 7 and 8 when TLSv1.1 and TLSv1.2 Are Enabled
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-11-15

Last Updated: 2015-09-29


DESCRIPTION

After upgrading Java Runtime Environment (JRE) on a ProLiant server to version 7 or version 8, the HP Integrated Lights-Out 2 (iLO 2) Remote Console may not launch if Java is configured to use Transport Layer Security (TLS) 1.1 or TLS 1.2.

SCOPE

Any HP ProLiant G5 or G6 server configured with HP Integrated Lights-Out 2 (iLO 2) Firmware Version 2.28 (or earlier).

RESOLUTION

iLO 2 firmware version 2.29 (or later) corrects this issue:

Perform the following steps to obtain the latest iLO 2 firmware version:

  1. Click on the following link:

    https://support.hpe.com/hpesc/public/home

  2. Enter a product name (e.g., "DL380 Gen9") in the text search field and wait for a list of products to populate. From the products displayed, identify the desired product and click on the Drivers & software icon to the right of the product.
  3. From the Drivers & software dropdown menus on the left side of the page:
    • Select the Software Type - (e.g. Firmware)
    • Select the Software Sub Type - (e.g. Network)
    • For further filtering if needed - Select the specific Operating System from the Operating Environment.
  4. Select the latest release of iLO 2 Firmware Version 2.29(or later)... Note: To ensure the latest version will be downloaded, click on the Revision History tab to check if a new version of the firmware/driver is available.
  5. Click Download.

As a workaround, disable TLS 1.1 and TLS 1.2 from the Java Control Panel.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant ML370 G5 Server, HPE ProLiant DL360 G5 Server, HPE ProLiant ML350 G5 Server, HPE ProLiant DL320 G5 Server, HPE ProLiant DL320 G5p Server, HPE ProLiant ML150 G5 Server, HPE ProLiant ML310 G5 Server, HPE ProLiant BL465c G5 Server Blade, HPE ProLiant BL260c G5 Server Blade, HPE ProLiant BL495c G5 Server Blade, HPE ProLiant BL460c G5 Server Blade, HPE ProLiant ML310 G5p Server, HPE ProLiant BL460c G6 Server Blade, HPE ProLiant BL490c G6 Server Blade, HPE ProLiant ML370 G6 Server, HPE ProLiant ML350 G6 Server, HPE ProLiant DL360 G6 Server, HPE ProLiant ML150 G6 Server, HPE ProLiant DL370 G6 Server, HPE ProLiant BL280c G6 Server Blade, HPE ProLiant DL320 G6 Server, HPE ProLiant ML330 G6 Server, HPE ProLiant BL465c G6 Server Blade, HPE ProLiant BL495c G6 Server Blade, HPE ProLiant ML110 G6 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04818378
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: HP Integrated Lights-Out 2 (iLO 2) - Unable to Launch Java Remote Console with Java Runtime Environment (JRE) Versions 7 and 8 when TLSv1.1 and TLSv1.2 Are Enabled
Document ID: emr_na-c04818378-3
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