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Advisory: (REVISED) HPE MSA 2040 and MSA 1040 SAS Arrays - Driver and Firmware Upgrades to Support HPE ProLiant Gen9 Servers and an H241 HBA Controller or HPE Smart Array Controller in VMware ESX/ESXi Environments

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04654888

Version: 4

Advisory: (REVISED) HPE MSA 2040 and MSA 1040 SAS Arrays - Driver and Firmware Upgrades to Support HPE ProLiant Gen9 Servers and an H241 HBA Controller or HPE Smart Array Controller in VMware ESX/ESXi Environments
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-05-06

Last Updated: 2017-10-19


DESCRIPTION

Document Version
Release Date
Details
4
10/19/2017
Revised content and versions in the Resolution section.
3
05/06/2016
Revised content in the Description and Scope, and changed the Resolution
2
02/11/2016
Revised affected products, updated HPE branding, and updated content
1
04/29/2015
Original document release

Hewlett Packard Enterprise had previously discovered a failback issue that could cause a loss of connectivity to the data stores when an HPE MSA 2040 or MSA 1040 SAS array was connected to an HPE ProLiant Gen9 server configured with an H241 Smart Host Bus Adapter (HBA), HPE Smart Array P441, or HPE Smart Array P741m in VMware ESX/ESXi environments.

HPE has released a driver and firmware version for the Smart HBA and Smart Arrays that resolves the path failback issue and allows an automatic rescan for path recovery. You will need to install both the driver and firmware version described in the Resolution section.

For detailed specifications about the operating systems and connectivity components supported with the HPE MSA 2040 and MSA 1040 Arrays, visit the SPOCK website. Sign up for an HPE Passport to enable access: http://www.hpe.com/storage/spock .

SCOPE

This issue affects HPE MSA 2040 and MSA 1040 SAS arrays and HPE H241 Smart Host Bus Adapters as follows:

  • HPE MSA 2040 SAS Array
  • HPE MSA 1040 SAS Array
  • HPE H241 Smart Host Bus Adapter
  • HPE P441 Smart Array Controller
  • HPE P741m Smart Array Controller

RESOLUTION

After updating the driver and firmware versions, the automatic rescan will recover the path. You will need to upgrade both the driver and firmware version to the latest released versions to automatically recover the paths. Install the latest released HPSA driver or any version released on or after September 2017.

  • VMware 5.5 = HPSA SCSI Driver Version 5.5.0.128-1
  • VMware 6.0 = HPSA SCSI Driver Version 6.0.0.128-1
  • Online ROM Flash = Firmware Version 6.02 for HP Smart HBAs H241 or Smart Array P441, P741m, P841 Controllers

Perform the following steps to obtain the correct version of the firmware and driver:

  1. Click on the following link:

    http://www.hpe.com/support/hpesc

    .
  2. Enter the product, such as "HPE H241 Smart Host Bus Adapter" in the Product Name box and click Go.
  3. Click the link for Get drivers, software & firmware on the Download options tab.
  4. Select the appropriate operating system, such as VMware 6.0.
  5. Select the Firmware - Storage Controller category.
  6. Locate, download, and install Smart Array xxxx or Host Bus Adapter Controller Firmware Version 6.02.
  7. Select the Driver – Storage Controller category.
  8. Locate, download, and install the Smart Array Controller Driver for VMWare Version x.x.x.128.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.


Hardware Platforms Affected: HPE MSA 1040 Energy Star SAS Dual Controller w/ 4x600GB 12G SAS 10K SFF HDD Bundle/TVlite, HPE MSA 2040 ES Dual Controller SAS 800GB Flash Bundle/S-Buy, HPE MSA 2040 ES Dual Controller SAS 400GB Flash Bundle/S-Buy, HP MSA 2040 SAS Dual Controller LFF Storage, HPE MSA 2040 SAS Dual Controller SFF Storage, HP MSA 2040 SAS Dual Controller w/24 1.2TB 6G SAS 10K SFF HDD 28.8TB Bundle, HP MSA 2040 SAS Dual Controller w/24 900GB 6G SAS 10K SFF HDD 21.6TB Bundle, HP MSA 2040 12Gb SAS w/6 600GB 6G SAS 10K SFF HDD 3.6TB Bundle/TVlite, HP MSA 2040 SAS Dual Controller w/6 900GB 6G SAS 10K SFF HDD Bundle/TVlite, HPE Smart Array P441 Controller, HPE H241 Smart Host Bus Adapter, HP MSA 2040 SAS Dual Controller LFF Storage/S-Buy, HP MSA 2040 SAS Dual Controller SFF Storage/S-Buy, HPE Smart Array P741m Controller, HPE MSA 1040 2-port SAS Dual Controller SFF Storage, HPE MSA 1040 2-port SAS Dual Controller LFF Storage, HPE MSA 2040 Energy Star SAS Dual Controller LFF Storage, HPE MSA 2040 Energy Star SAS Dual Controller SFF Storage, HPE MSA 2040 Energy Star SAS Dual Controller with 24 1.2TB 12G SAS 10K SFF HDD 28.8TB Bundle, HPE MSA 2040 Energy Star SAS Dual Controller with 24 900GB 12G SAS 10K SFF HDD 21.6TB Bundle, HPE MSA 2040 Energy Star SAS Dual Controller LFF Storage/S-Buy, HPE MSA 2040 Energy Star SAS Dual Controller SFF Storage/S-Buy, HPE MSA 2040 12Gb SAS w/6 600GB SAS SFF HDD Bundle/TVlite, HPE MSA 2040 12Gb SAS w/6 900GB SAS SFF HDD Bundle/TVlite, HPE MSA 2040 5.6TB SAS w/4 200GB SSD and 6x900GB SAS SFF HDD Performance Tier Bundle/TVlite, HPE MSA 2040 4.0TB SAS w/2 200GB SSD and 4x900GB SAS SFF HDD Bundle/TVlite, HPE MSA 2040 SAS DC w/ 4x200GB SFF SSD 6x900GB 10K SFF HDD 1 Performance Auto Tier LTU 6.2TB Bundle
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04654888
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: (REVISED) HPE MSA 2040 and MSA 1040 SAS Arrays - Driver and Firmware Upgrades to Support HPE ProLiant Gen9 Servers and an H241 HBA Controller or HPE Smart Array Controller in VMware ESX/ESXi Environments
Document ID: emr_na-c04654888-4
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