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CUSTOMER ADVISORY: Media get deleted during backup/copy

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04322853

Version: 1

CUSTOMER ADVISORY: Media get deleted during backup/copy
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2014-05-30

Last Updated: 2014-06-05


DESCRIPTION

During backup/copy sessions there is a short window during which new media are unprotected, allowing periodic maintenance to silently delete such media, resulting in data loss.

SCOPE

This advisory provides information about silent data loss during backup and object copy to backup-to-disk devices (B2D - StoreOnce, Filelibrary).

Affected Versions:

Data Protector v6.2x

Data Protector v7.0x

Data Protector v8.0 and v8.01

Data Protector v8.1 and v8.11

RESOLUTION

To ensure new media are protected when initialized, set/add global option SetInitialMediumProtection=1 in server/options/global file. DP services do not need to be restarted.


Hardware Platforms Affected: Not Applicable
Components Affected: Not Applicable
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: Not Applicable
Support Communication Cross Reference ID: IA04322853
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: CUSTOMER ADVISORY: Media get deleted during backup/copy
Document ID: emr_na-c04322853-1
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