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CUSTOMER ADVISORY: Media get deleted during backup/copy


Document ID: c04322853

Version: 1

CUSTOMER ADVISORY: Media get deleted during backup/copy
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2014-05-30

Last Updated: 2014-06-05


During backup/copy sessions there is a short window during which new media are unprotected, allowing periodic maintenance to silently delete such media, resulting in data loss.


This advisory provides information about silent data loss during backup and object copy to backup-to-disk devices (B2D - StoreOnce, Filelibrary).

Affected Versions:

Data Protector v6.2x

Data Protector v7.0x

Data Protector v8.0 and v8.01

Data Protector v8.1 and v8.11


To ensure new media are protected when initialized, set/add global option SetInitialMediumProtection=1 in server/options/global file. DP services do not need to be restarted.

Hardware Platforms Affected: Not Applicable
Components Affected: Not Applicable
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: Not Applicable
Support Communication Cross Reference ID: IA04322853
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Document title: CUSTOMER ADVISORY: Media get deleted during backup/copy
Document ID: emr_na-c04322853-1
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