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CUSTOMER ADVISORY: IDB ****** IDB WIPEOUT on upgrade to Data Protector 8.1 // MoM + CMMDB


Document ID: c04234842

Version: 1

CUSTOMER ADVISORY: IDB ****** IDB WIPEOUT on upgrade to Data Protector 8.1 // MoM + CMMDB
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2014-04-10

Last Updated: 2014-04-10


During upgrade of MoM environment Data Protector wipes out the Centralized Media Management Database.


This advisory provides information about how to upgrade product to Data Protector 8.10 without losing any data in its internal database.

Affected Versions:
Data Protector v8.10


To ensure that Data Protector doesn’t wipeout IDB following steps are necessary to perform.
  1. Rollback to product you were using before upgrade

  2. Request SSPxxx810_003(NT, LNX, UX) from support and follow instructions in which detailed steps are described

The problem will be fixed in the next major/minor release of Data Protector.

Hardware Platforms Affected: Not Applicable
Components Affected: Not Applicable
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: Not Applicable
Support Communication Cross Reference ID: IA04234842
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Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: CUSTOMER ADVISORY: IDB ****** IDB WIPEOUT on upgrade to Data Protector 8.1 // MoM + CMMDB
Document ID: emr_na-c04234842-1
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