Print | Rate this content

Microsoft Windows Server 2008 R2 - Unable to Install Service Pack 1 "The remote procedure call failed"

Issue

Installation of Service Pack 1 fails with error code 0x800706be. Additionally, server manager .mmc screen does not show Roles and Features.

Environment

OS name: Microsoft Windows Server 2008 R2

Standard version: 6.1.7600

Service pack: 0.0

Kernel version: 6.1.7600.16841 RTM GDR

OS architecture: 64-bit

Service pack installation error:


Installation was not successful, The remore procedure call failed.
Error: RPC_S_CALL_FAILED(0x800706be)

Server Manager MMC error:


Unexpected error refreshing server Manager: The remote procedure call failed.(Exception from HRESULT:0x800706be) For More information, see the event log: Diagnostics, Event Viewer, Applications and service logs, Microsoft, Windows,Server Manager, Operation.

Server manager logs:


4952: 2011-10-03 18:40:55.859 [Provider]
C:\Windows\system32\ServerManager\Cache\CbsUpdateState.bin does not exist.
4952: 2011-10-03 18:40:55.859 [CBS] IsCacheStillGood: False.
4952: 2011-10-03 18:41:00.586 [CBS] Error (Id=0) Function: 'CreateSessionAndPackage()->Session_OpenPackage' failed: 800706be (-2147023170) 4952: 2011-10-03 18:41:00.633 [ExceptionHandler] Error (Id=0) An unexpected exception was found:
System.Runtime.InteropServices.COMException (0x800706BE): The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at Microsoft.Windows.ServerManager.ComponentInstaller.CreateSessionAndPackage(IntPtr& session, IntPtr& package)
at Microsoft.Windows.ServerManager.ComponentInstaller.InitializeUpdateInfo()
at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize()
at Microsoft.Windows.ServerManager.Common.Provider.RefreshDiscovery()
at Microsoft.Windows.ServerManager.LocalResult.PerformDiscovery()
at Microsoft.Windows.ServerManager.ServerManagerModel.CreateLocalResult(RefreshType refreshType)
at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)

Event ID:


10/1/2011 11:33 Error None 8 Microsoft-Windows-Service Pack Installer x1SG.healx.com HEAL\xxx Service Pack installation failed with error code 0x800706be.
10/1/2011 9:46 Error None 8 Microsoft-Windows-Service Pack Installer x1SG.healx.com HEAL\xxx Service Pack installation failed with error code 0x800706be.
10/1/2011 8:53 Error None 8 Microsoft-Windows-Service Pack Installer x1SG.healx.com HEAL\xxx Service Pack installation failed with error code 0x800706be.
10/1/2011 8:51 Error None 8 Microsoft-Windows-Service Pack Installer x1SG.healx.com HEAL\xxx Service Pack installation failed with error code 0x800706be.
10/1/2011 8:49 Error None 8 Microsoft-Windows-Service Pack Installer x1SG.healx.com HEAL\xxx Service Pack installation failed with error code 0x800706be.

Cause:

Catalog files, manifest files or MUM files corrupted on the server.

Solution

  1. From the below link download the correct version of System Update Readiness tool and install on the server.

    Click here to access the Microsoft technical article titled "Fix Windows Update errors by using the DISM or System Update Readiness tool" Non-HPE site .

  2. Follow the steps given in the following article:

    Click here to access the Microsoft technical article titled "You are unable to view Roles and Features and receive error code 0x800706BE in Server Manager" Non-HPE site .

    Check for resolution section.

    NOTE: In this article the resolution section contains examples. So depending on the output from checksur.log (Path = C:\WINDOWS\Windows\logs\CBS\Checksur.log), use the correct kb numbers to fix the issue.
  3. Reboot the server after completing above tasks and install the ServicePack1.

NOTE: The above-mentioned URL will take you to a non-HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!
Document title: Microsoft Windows Server 2008 R2 - Unable to Install Service Pack 1 "The remote procedure call failed"
Document ID: emr_na-c03050556-3
How helpful was this document?
How can we improve this document?
Note: Only English language comments can be accepted at this time.
Please wait while we process your request.