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Advisory: (Revision) HP SAS Enterprise Hard Drives - FIRMWARE UPGRADE REQUIRED to Prevent Time-Out Or Abort Events When ProLiant Server Is Configured With an HP 146GB 3G SAS 10K SFF Hard Drive or HP 300GB 3G 10K SFF Hard Drive

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02154316

Version: 2

Advisory: (Revision) HP SAS Enterprise Hard Drives - FIRMWARE UPGRADE REQUIRED to Prevent Time-Out Or Abort Events When ProLiant Server Is Configured With an HP 146GB 3G SAS 10K SFF Hard Drive or HP 300GB 3G 10K SFF Hard Drive
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-09-08

Last Updated: 2016-09-08


DESCRIPTION

Document Version
Release Date
Details
2
09/08/2016
Updated download instructions in Resolution section
1
05/04/2010
Original document release

An HP 146GB 3G SAS 10K SFF (2.5-inch) Dual Port DG0146BAQPP Hard Drive or HP 300GB 3G SAS 10K SFF (2.5-inch) Dual Port DG0300BAQPQ Hard Drive may exhibit time-out or abort events on a ProLiant server when the hard drive is running firmware version HPD2 (or earlier).

Furthermore, the Hard Drive LED may falsely display the color amber, incorrectly indicating that the hard drive has failed. This occurs because of the time-out or abort events occurring on the hard drive. When the drive does not respond to the Smart Array Controller in a timely manner and after multiple retries, then the Smart Array Controller may mark the drive as failed.

In addition, recoverable or unrecoverable errors may be logged in the drive logs displayed in several utilities such as Array Diagnostics Utility (ADU), Hard Disk Drive (HDD) Diagnostics or other third party tools capable of reporting Self-Monitoring, Analysis, and Reporting Technology (S.M.A.R.T.) data.

SCOPE

Any ProLiant server configured with one of the following hard drives running firmware version HPD2 (or earlier):

  • HP 146GB 3G SAS 10K SFF (2.5-inch) Dual Port DG0146BAQPP Hard Drive
  • HP 300GB 3G SAS 10K SFF (2.5-inch) Dual Port DG0300BAQPQ Hard Drive

RESOLUTION

In order to prevent the time-out or abort events from occurring, perform the following to upgrade the DG0146BAQPP or DG0300BAQPQ Hard Drive firmware to version HPD3:

  1. Click on the following link:

    http://h20566.www2.hpe.com/portal/site/hpsc/public/psi/home/?sp4ts.oid=1127655

  2. In the "Search HPE Server SAS Hard Drives," Type one of the following in the text box: DG0146BAQPP or DG0300BAQPQ
  3. Select the Download button next to the Description: DG0146BAQPP and DG0300BAQPQ drives firmware version HPD3.

If the issue has already occurred, perform a server power- cycle and then upgrade the DG0146BAQPP or DG0300BAQPQ Hard Drive firmware to version HPD3 as described in the steps above.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HP 146GB 3G SAS 10K SFF (2.5-inch) Dual Port ENT 3yr Wty DG0146BAQPP Hard Drive, HP 300GB 3G SAS 10K SFF (2.5-inch) Dual Port ENT 3yr Wty DG0300BAQPQ Hard Drive, HP ProLiant BL480c Server Blade, HP ProLiant DL2x170h G6 Server, HP ProLiant DL4x170h G6 Server, HPE ProLiant BL260c G5 Server Blade, HPE ProLiant BL280c G6 Server Blade, HPE ProLiant BL2x220c G5 Server Blade, HPE ProLiant BL2x220c G6 Server Blade, HPE ProLiant BL460c G5 Server Blade, HPE ProLiant BL460c G6 Server Blade, HPE ProLiant BL460c Server Blade, HPE ProLiant BL465c G5 Server Blade, HPE ProLiant BL465c G6 Server Blade, HPE ProLiant BL465c Server Blade, HPE ProLiant BL490c G6 Server Blade, HPE ProLiant BL495c G5 Server Blade, HPE ProLiant BL495c G6 Server Blade, HPE ProLiant BL680c G5 Server Blade, HPE ProLiant BL685c G5 Server Blade, HPE ProLiant BL685c G6 Server Blade, HPE ProLiant BL685c Server Blade, HPE ProLiant DL120 G5 Server, HPE ProLiant DL120 G6 Server, HPE ProLiant DL160 G5 Server, HPE ProLiant DL160 G5p Server, HPE ProLiant DL160 G6 Server, HPE ProLiant DL160se G6 Server, HPE ProLiant DL165 G5 Server, HPE ProLiant DL165 G5p Server, HPE ProLiant DL165 G6 Server, HPE ProLiant DL165 G7 Server, HPE ProLiant DL170h G6 Server, HPE ProLiant DL180 G5 Server, HPE ProLiant DL180 G6 Server, HPE ProLiant DL180 Server, HPE ProLiant DL185 G5 Server, HPE ProLiant DL320 G2 Server, HPE ProLiant DL320 G3 Server, HPE ProLiant DL320 G4 Server, HPE ProLiant DL320 G5 Server, HPE ProLiant DL320 G5p Server, HPE ProLiant DL320 G6 Server, HPE ProLiant DL320 Server, HPE ProLiant DL320s Server, HPE ProLiant DL360 G2 Server, HPE ProLiant DL360 G3 Server, HPE ProLiant DL360 G4 Server, HPE ProLiant DL360 G4p Server, HPE ProLiant DL360 G5 Server, HPE ProLiant DL360 G6 Server, HPE ProLiant DL360 Server, HPE ProLiant DL365 G5 Server, HPE ProLiant DL365 Server, HPE ProLiant DL370 G6 Server, HPE ProLiant DL380 G2 Server, HPE ProLiant DL380 G3 Server, HPE ProLiant DL380 G4 Server, HPE ProLiant DL380 G5 Server, HPE ProLiant DL380 G6 Server, HPE ProLiant DL380 Server, HPE ProLiant DL385 G2 Server, HPE ProLiant DL385 G5 Server, HPE ProLiant DL385 G5p Server, HPE ProLiant DL385 G6 Server, HPE ProLiant DL385 Server, HPE ProLiant DL560 Server, HPE ProLiant DL580 G2 Server, HPE ProLiant DL580 G3 Server, HPE ProLiant DL580 G4 Server, HPE ProLiant DL580 G5 Server, HPE ProLiant DL580 Server, HPE ProLiant DL585 G2 Server, HPE ProLiant DL585 G5 Server, HPE ProLiant DL585 G6 Server, HPE ProLiant DL585 Server, HPE ProLiant DL590/64 Server, HPE ProLiant DL740 Server, HPE ProLiant DL760 G2 Server, HPE ProLiant DL760 Server, HPE ProLiant DL785 G5 Server, HPE ProLiant DL785 G6 Server, HPE ProLiant ML110 G5 Server, HPE ProLiant ML110 G6 Server, HPE ProLiant ML110 Server, HPE ProLiant ML115 G5 Server, HPE ProLiant ML150 G6 Server, HPE ProLiant ML310 G2 Server, HPE ProLiant ML310 G3 Server, HPE ProLiant ML310 G4 Server, HPE ProLiant ML310 G5 Server, HPE ProLiant ML310 G5p Server, HPE ProLiant ML310 Server, HPE ProLiant ML330 G2 Server, HPE ProLiant ML330 G3 Server, HPE ProLiant ML330 G6 Server, HPE ProLiant ML330 Server, HPE ProLiant ML330e Server, HPE ProLiant ML350 G2 Server, HPE ProLiant ML350 G3 Server, HPE ProLiant ML350 G4 Server, HPE ProLiant ML350 G4p Server, HPE ProLiant ML350 G5 Server, HPE ProLiant ML350 G6 Server, HPE ProLiant ML350 Server, HPE ProLiant ML370 G2 Server, HPE ProLiant ML370 G3 Server, HPE ProLiant ML370 G4 Server, HPE ProLiant ML370 G5 Server, HPE ProLiant ML370 G6 Server, HPE ProLiant ML370 Server, HPE ProLiant ML530 G2 Server, HPE ProLiant ML530 Server, HPE ProLiant ML570 G2 Server, HPE ProLiant ML570 G3 Server, HPE ProLiant ML570 G4 Server, HPE ProLiant ML570 Server, HPE ProLiant ML750 Server, HPE ProLiant SL160z G6 Server, HPE ProLiant SL165z G6 Server, HPE ProLiant SL165z G7 Server, HPE ProLiant SL170z G6 Server, HPE ProLiant SL2x170z G6 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA02154316
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Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Document title: Advisory: (Revision) HP SAS Enterprise Hard Drives - FIRMWARE UPGRADE REQUIRED to Prevent Time-Out Or Abort Events When ProLiant Server Is Configured With an HP 146GB 3G SAS 10K SFF Hard Drive or HP 300GB 3G 10K SFF Hard Drive
Document ID: emr_na-c02154316-2
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