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HPE Helion OpenStack - Product Lifecycle and Support Policy Statement

Title: HPE Helion OpenStack - Product Lifecycle and Support Policy Statement
Object Name: mmr_kc-0133053
Document Type: Support Information
Original owner: KCS - Cloud_Converged Solutions
Disclosure level: Public
Version state: final
Environment
FACT:HPE Helion OpenStack 1.x
FACT:HPE Helion OpenStack 2.x
FACT:HPE Helion OpenStack 3.x
FACT:HPE Helion OpenStack 4.x
FACT:HPE Helion OpenStack 5.x 
FACT:HPE Helion OpenStack 8.x
Questions/Symptoms
SYMPTOM:HPE Helion OpenStack customers are asking for the support policy statement for current and future HPE Helion OpenStack cloud offerings.
Cause
CAUSE:N/A			
Answer/Solution
FIX:Hewlett Packard Enterprise released the below support policy statement for the HPE Helion OpenStack product portfolio.

Questions about this policy statement should be redirected to the HPE Technical Support Cloud Center of excellence through below link: 
http:/www.hpe.com/support/HPESC Non-HPE site or by phone: http://www.hpe.com/contact Non-HPE site


How to use Use the release naming convention of: N.x.y

Major release: 
Release adds major functionality and potentially introduces new API versions and removes deprecated APIs. As an example, every new OpenStack upstream revision (Liberty, Mitaka) is a major release. At least one major release a year will be designated an LTS (Long Term Support) release.  See product-specific sections for more details on cadence. Release number denoted by an incremental major number (minor # is Zero). Eg: 2.0; 3.0; 4.0 etc. 

Minor release: 
Release fixes bugs and/or adds incremental functionality (features) without breaking backwards compatibility / API contracts. Release number denoted by an incremental minor number (major # is same as previous release). Eg: 2.1, 2.2 etc. 

Servicing release (also known as “service pack” or “patch release”): 
Service releases are generally available and replace the major/minor releases on HDN. Servicing releases roll up our servicing branch, are triggered by high-priority issues (e.g. critical vulnerability or stability fixes), and contain only the minimum changes necessary to address these issues. Does not contain features or fix lower-priority issues. Release number denoted by an incremental revision number (major and minor #s same as previous release). Eg: 2.0.1 etc.

User hotfixes:
Does not have a release number instead has a build number (release # stays constant from previous release). Eg. 2.0.0.664 patched to 2.0.0.730. This ships on-demand and is customer-driven.  Hotfixes are not generally available (i.e. do not replace the generally available bits on HDN(https://helion.hpwsportal.com)).

Support lifecycle statement: 
The current product lifecycle policy for HPE Helion OpenStack spans over a 2 year period comprised of 1st year Active Support with 2nd year for Critical Security Support.

Table 1: Product Lifecycle Policy – 2 year support for HPE Helion OpenStack version 2.x, and 3.x
Phase: Duration: Policy:
Active support 1st year No backporting of new features except upgrade to latest major (N.) release
Must be on latest (.y) release within (N.) family: Critical and major issues & Critical security fixes
All forms of support (phone/web-portal)
Critical Security Support 2nd year No new features
Must be on latest (.y) release within (N.) family: Critical security fixes (at HPE discretion)
All forms of support (phone/web-portal)
Table 2: Indication of HPE Helion OpenStack product lifecycle dates:
Product General Availability End of Active Support End of Maintenance Support End of Critical Security Support / End Of Support Life
HPE Helion OpenStack 1.x September 2014 September 2015 not applicable May 2016
HPE Helion OpenStack 2.x October 2015 October 2016 not applicable October 2017
HPE Helion OpenStack 3.x May 2016 May 2017 not applicable May 2018
HPE Helion OpenStack 4.x October 2016 October 2017 October 2018 October 2019
HPE Helion OpenStack 5.x August 2017 August 2018 August 2019 August 2020
HPE Helion OpenStack 8.x August 2018 August 2019 August 2020 August 2021
Future support statement starting with HPE Helion OpenStack 4.0 release: The lifecycle policy for HPE Helion OpenStack will be expanded to a 3 year period comprised of 1st year Active Support, 2nd year Maintenance Support, and 3rd year for Critical Security Support effective October 2016.
Table 3: Product Lifecycle Policy – 3 year support for HPE Helion OpenStack version 4.0 and beyond:
Phase: Duration: Policies:
Active Support 1st year No backporting of new features except upgrade to latest major (N.) release
Must be on latest (.y) release within (N.) family : Critical and major issues & Critical security fixes
All forms of support (phone/web-portal)
Maintenance Support 2nd year No new features
Must be on latest (.y) release within (N.) family: Critical issues (at HPE discretion) & Critical security fixes (at HPE discretion)
All forms of support (phone/web-portal)
Critical Security Support 3rd year No new features
Must be on latest (.y) release within (N.) family: Critical security fixes (at HPE discretion) All forms of support (phone/web-portal)
All forms of support (phone/web-portal)
Anticipated Patch Frequency (estimated): 4 per year (1st year, 2 per year (2nd year), ad hoc (3rd year). This document can easily be viewed using the vanity url: http://www.hpe.com/Helion/LifeCycleSupportStatement Click here for more information on HPE Helion Professional Services. As this is a living document it will be updated when more information becomes available.

© Copyright 2018 Hewlett-Packard Development Company, L.P.

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Document title: HPE Helion OpenStack - Product Lifecycle and Support Policy Statement
Document ID: mmr_kc-0133053-36
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