Unsupported NVDIMM-N Configuration Detected

Error Class : 0x0032 | Error Code: 0x0365

Symptom

Unsupported NVDIMM-N Configuration Detected - The installed NVDIMM-Ns are not compatible with each other. (Major Code:%1, Minor Code:%2).

Cause

The installed NVDIMM-Ns are not compatible with each other.

Action

Remove and replace the unsupported NVDIMM-Ns with compatible NVDIMM-Ns.

Support and Other Resources

CAUTION: Failure to properly handle DIMMs can cause damage to DIMM components and the system board connector. Go to the Population rules for HPE DDR4 memory with HPE ProLiant and Synergy Gen10 servers (http://www.hpe.com/docs/memory-population-rules ) for DIMM population rules and guidelines.

For more information on supported DIMMs for HPE Synergy products, see the HPE Synergy documentation on the HPE Enterprise Information Library website. 

For more information on supported DIMMs for HPE Apollo and HPE ProLiant products, see the HPE Enterprise Information Library.

Go to the Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/enterprise/docs) for additional product information located in our user manuals:

• User Guide
• Maintenance and Service Guide
• Troubleshooting Guide

For HPE customer self-repair videos:

• Customer Self Repair (http://www.hpe.com/support/selfrepair)
• Customer Self Repair Services Media Library (https://thesml.itcs.hpecorp.net/default.aspx)

For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website (http://www.hpe.com/assistance).