%1 Smart Array - Controller Failure (Status: %2)

Error Class : 0x0013 | Error Code: 0x0012

Symptom

%1 Smart Array - Controller Failure (Status: %2)

Cause

• The controller is not seated or installed properly.
• The controller firmware is outdated.
• The controller is faulty.
• The controller is physically damaged.
• The controller is not supported on the server.

Action

1. Verify that the controller is supported for the server.
2. Verify that the controller is not physically damaged.
3. Reseat the cache module.
4. Reseat the controller in the PCI slot.
5. Update the controller to the latest firmware version.
6. If the issue persists, replace the controller.

Support and Other Resources

Go to the Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/enterprise/docs) for a list of supported controllers for your product.

For more information on updating firmware for HPE Synergy products, see Best Practices for HPE Synergy Firmware and Driver Updates (http://www.hpe.com/info/synergy-docs).

For more information for updating firmware on HPE Apollo and HPE ProLiant products, see the HPE Gen10 Troubleshooting Guide for HPE Apollo and HPE ProLiant Servers (http://www.hpe.com/info/Gen10-troubleshooting).

You can also download the most recent version of a particular server or option firmware from the Hewlett Packard Enterprise website (http://www.hpe.com/support/hpesc).

For HPE customer self-repair videos:

• Customer Self Repair (http://www.hpe.com/support/selfrepair)
• Customer Self Repair Services Media Library (https://thesml.itcs.hpecorp.net/default.aspx)

For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website (http://www.hpe.com/assistance).