External Chassis Power Supplies Not Redundant (Chassis %1)

Error Class : 0x000b | Error Code: 0x0037

Symptom

Chassis will not power on.

Cause

• The power supply might not be fully seated.
• AC power is unavailable.
• The power supply failed.
• The power supply is in standby mode.
• The power supply has exceeded the current limit.
• The power supply is not supported on the server.
• The power is not sufficient for the installed hardware.
• Redundant power supplies are configured but the power supplies are not compatible.

Action

Before you add a power supply or replace the failed power supply, do the following: 

1. Be sure no loose connections exist.

2. If the power supplies have LEDs, be sure they indicate that each power supply is working properly.

• If the LEDs indicate an issue with a power supply (red, amber, or off), then check the power source.
• If the power source is working properly, then replace the power supply.

3. Be sure the system has enough power, particularly if you recently added hardware, such as drives. Remove the newly added component. If the issue is no longer present, then additional power supplies are required.

4. If running a redundant configuration, be sure that the installed power supplies in the system meet system redundancy requirements.

Support and Other Resources

Go to the Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/enterprise/docs) for additional product information located in our user manuals:

• User Guide
• Maintenance and Service Guide

For HPE customer self-repair videos:

• Customer Self Repair (http://www.hpe.com/support/selfrepair)
• Customer Self Repair Services Media Library (https://thesml.itcs.hpecorp.net/default.aspx)

For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website (http://www.hpe.com/assistance).

For a list of supported power supplies, see the server documentation (http://www.hpe.com/info/enterprise/docs).

For further troubleshooting information for the following products, see the "Power-on issues" flowcharts in the HPE Gen10 Troubleshooting Guide for HPE Apollo and HPE ProLiant Servers (http://www.hpe.com/info/Gen10-troubleshooting).

• XL series servers
• ML and DL series servers
• BL series server blades

For further troubleshooting information for HPE Synergy products, see the HPE Synergy Troubleshooting Guide (http://www.hpe.com/info/synergy-troubleshooting-en).

For more information on power requirements, see HPE Power Advisor (http://www.hpe.com/info/poweradvisor).