Power Supply failure

Error Class : 0x000b | Error Code: 0x002b

Symptom

%1 Power Supply: %2 (Power Supply %3, %4).

Cause

Possible causes include:

• The power supply might not be fully seated.
• AC power is unavailable.
• The power supply failed.
• The power supply is in standby mode.
• The power supply has exceeded the current limit.
• The power supply is not supported on the server.
• The power is not sufficient for the hardware installed.
• Redundant power supplies are configured but the power supplies are not compatible.

Action

Review all error messages for possible issues with other components and troubleshoot components identified

1. Verify that no loose connections exist on the system board or power backplane. It is not necessary to reseat processors. For more information, see Resolving loose connections in the Troubleshooting Guide for HPE ProLiant Gen10 servers.
2. Remove any components recently added. For more information on removal and replacement procedures, see the product maintenance and service guide.
3. Power down and remove all power from the server. Remove the system battery for 10 minutes. Reinstall the battery and power on the server. To locate the system battery and for server-specific procedures, see the product documentation.
4. Reset the NVRAM to default using the BIOS utility (F9). If the system will not boot, then use System Maintenance Switch, SW6, to reset the NVRAM.

   For more information, see the label on the server access panel or the server user guide.

5. If still persistent gather necessary information and create a support case using Active Health System Viewer (AHSV).
   1. Download the AHS log from the server.
   2. If necessary, log in to AHSV at http://www.hpe.com/servers/ahsv, and then enter your Passport account, which is required.
   3. Upload the AHS log to AHSV.
   4. Go to the AHSV dashboard page to confirm errors.
   5. Navigate to the Fault Detection Analytics page to identify additional error conditions and possible fixes.
   6. If you still need support from Hewlett Packard Enterprise, go to the AHSV Dashboard and from the Navigation menu click Create a Support Case.

      The Case Creation window is displayed.

      1. Fill out the contact information in the form.
      2. In the Issue section, enter:
         • Problem Description
         • Case Comments
      3. Click Submit. The support case is submitted to Hewlett Packard Enterprise Support for advanced diagnosis and troubleshooting. If you have missed any information, the block is displayed with a red border and a popup window stating what should be added.
      4. Hewlett Packard Support will resolve the issue and report back to you.

      See the Active Health System Viewer User Guide.

   
   

   Support and Other Resources

   For additional product information located in our user manuals, go to the Hewlett Packard Enterprise Library at http://www.hpe.com/info/enterprise/docs:

   • User Guide
   • Maintenance and Service Guide
   • Troubleshooting
   • Release Notes

   To view Hewlett Packard Enterprise self-repair videos, go to:

   • Customer Self Repair ( http://www.hpe.com/support/selfrepair)
   • Customer Self Repair Services Media Library ( https://thesml.itcs.hpecorp.net/default.aspx)

   For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website at http://www.hpe.com/assistance.