Inadequate power to server

Error Class : 0x000b | Error Code: 0x0024

Symptom

Server is not powering on.

Cause

• The current power supply configuration is not sufficient to operate the server.
• Unable to read a mezzanine card or the baseboard FRU (field-replaceable unit) to determine the power requirements.

Action

1. Verify that the power supplies installed support the power requirements for the server configuration. For more information, see the Power Advisor ( http://www.hpe.com/info/poweradvisor).
2. Verify that all power supplies are supported for this server. For more information, see the product QuickSpecs at http://www.hpe.com/info/enterprise/docs.
3. Be sure the system has enough power, particularly if you recently added hardware, such as drives. Remove the newly added component and if the issue is no longer present, then additional power supplies are required.
4. If the power supplies have LEDs, be sure they indicate that each power supply is working properly.
   1. If the LEDs indicate an issue with a power supply (red, amber, or off), then check the power source.
   2. If the power source is working properly, then replace the power supply.
5. If there is a baseboard FRU read error:
   • Remove and reinsert the blade and attempt to power on the system.
6. If there is a mezzanine card read error:
   1. Remove and re-seat the failing mezzanine card and attempt to power on the system.
   2. Remove the failing mezzanine card and attempt to power on the system.

If the issue persist Hewlett Packard Enterprise has defined a set of rules that are used to assist you with troubleshooting when you upload an AHS log to Active Health System Viewer (AHSV) an online tool used to read, diagnose, and resolve server issues.

1. Download the AHS log from the server.
2. Log in to AHSV at http://www.hpe.com/servers/ahsv, and then enter your Passport account, which is required.
3. Upload the AHS log to AHSV.
4. Go to the AHSV dashboard page to confirm errors.
5. Navigate to the Fault Detection Analytics page to identify additional error conditions and possible fixes.

After an AHS log is uploaded and if you still need support from Hewlett Packard Enterprise, you can use AHSV to create a support case.

1. Go to the AHSV Dashboard and from the Navigation menu click Create a Support Case.

   The Case Creation window is displayed.

2. Fill out the contact information in the form.
3. In the Issue section, enter:
   • Problem Description
   • Case Comments
4. Click Submit. The support case is submitted to Hewlett Packard Enterprise Support for advanced diagnosis and troubleshooting. If you have missed any information, the block is displayed with a red border and a popup window stating what should be added.
5. Hewlett Packard Eupport support will resolve the issue and report back to you.
6. Hewlett Packard Support will resolve the issue and report back to you.

   See the Active Health System Viewer User Guide.

Support and Other Resources