Slot X encryption failure

Error Class : 0x000a | Error Code: 0x1826

Symptom

A POST message displays: Slot X Encryption Failure-Encryption engine hardware failure. Encrypted logical drives offline. Encrypted logical drives are offline until the problem is corrected.

Cause

A controller is failing or has failed.

Action

Use the AHSV to further troubleshoot the controller.

Hewlett Packard Enterprise has defined a set of rules that are used to assist you with troubleshooting when you upload an AHS log to Active Health System Viewer (AHSV) an online tool used to read, diagnose, and resolve server issues.

1. Download the AHS log from the server.
2. Log in to AHSV at http://www.hpe.com/servers/ahsv, and then enter your Passport account, which is required.
3. Upload the AHS log to AHSV.
4. Go to the AHSV dashboard page to confirm errors.
5. Navigate to the Fault Detection Analytics page to identify additional error conditions and possible fixes.

After an AHS log is uploaded and if you still need support from Hewlett Packard Enterprise, you can use AHSV to create a support case.

Go to the AHSV Dashboard and from the Navigation menu click Create a Support Case.

The Case Creation window is displayed.

1. Fill out the contact information in the form.
2. In the Issue section, enter:
   • Problem Description
   • Case Comments
3. Click Submit. The support case is submitted to Hewlett Packard Enterprise Support for advanced diagnosis and troubleshooting. If you have missed any information, the block is displayed with a red border and a popup window stating what should be added.
4. Hewlett Packard Enterprise Support will resolve the issue and report back to you.

Support and Other Resources

Use the AHSV to further troubleshoot the controller.

Hewlett Packard Enterprise has defined a set of rules that are used to assist you with troubleshooting when you upload an AHS log to Active Health System Viewer (AHSV) an online tool used to read, diagnose, and resolve server issues.

1. Download the AHS log from the server.
2. Log in to AHSV at http://www.hpe.com/servers/ahsv, and then enter your Passport account, which is required.
3. Upload the AHS log to AHSV.
4. Go to the AHSV dashboard page to confirm errors.
5. Navigate to the Fault Detection Analytics page to identify additional error conditions and possible fixes.

After an AHS log is uploaded and if you still need support from Hewlett Packard Enterprise, you can use AHSV to create a support case.

Go to the AHSV Dashboard and from the Navigation menu click Create a Support Case.

The Case Creation window is displayed.

1. Fill out the contact information in the form.
2. In the Issue section, enter:
   • Problem Description
   • Case Comments
3. Click Submit. The support case is submitted to Hewlett Packard Enterprise Support for advanced diagnosis and troubleshooting. If you have missed any information, the block is displayed with a red border and a popup window stating what should be added.
4. Hewlett Packard Enterprise Support will resolve the issue and report back to you.