One or more storage cables have failed

Error Class : 0x000a | Error Code: 0x1824

Symptom

A POST message displays: One or more storage cables have failed preventing discovery of attached storage.

Cause

• A cable is not installed correctly.
• A cable has failed.

Action

1. Use HPE SSA to determine which cables need to be reattached. For more information, see the HPE Smart Storage Administrator User Guide at: http://www.hpe.com/info/smartstorage/docs.
2. Power down the server.
3. Reattach the specified cables.
4. If the issue persists, replace the cables.

Support and Other Resources

For additional product information located in our user manuals, go to the Hewlett Packard Enterprise Library at http://www.hpe.com/info/enterprise/docs:

• User Guide
• Maintenance and Service Guide

To view Hewlett Packard Enterprise self-repair videos, go to:

• Customer Self Repair ( http://www.hpe.com/support/selfrepair)
• Customer Self Repair Services Media Library ( https://thesml.itcs.hpecorp.net/default.aspx)

For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website at http://www.hpe.com/assistance.